醫療保健產業服務創新之分析

本論文的主題為探討醫療保健產業中的價值鏈，及構成其價值鏈中的不同要素所扮演何種角色。此研究透過醫療保險制度在不同的國家中的同質性及其差異點之分析，來凸顯標準化之重要性。電子病歷(EMR)更是扮演著醫療服務創新的重要推手。本文也將研討醫療服務創新中最成功的典範 -- 醫療旅遊; 以泰國及印度這兩個國家為例，從中分析醫療旅遊的成功因素。研究結論則指出產業中的標準化將扮演價值鏈發展進化中最重要的角色，其重要性也影響著未來醫療旅遊在各個國家中的發展。

關鍵字

價值練；供應練；醫療保險；電子病例；服務創新；醫療旅遊

並列摘要

This thesis deals with Value chain of Health care Industry and its various components in the value chain. What are the standardization done till date. What are the various Health care plans in different countries and how they are related to health care insurance? From technology point of view what is Electronic Medical Record (EMR) and how the technology can use to boost future businesses with focus on Service innovation. With Health care Service innovation using several models in place, Medical Tourism is explored and what have other countries done and what has made two countries popular in this field, namely Thailand and relatively new entrant India. How standardization plays an important role throughout the value chain thus improving Medical Tourism ultimately.

並列關鍵字

Value Chain ； Supply Chain ； Extended Enterprise ； Health Insurance ； Electronic Medical Record (EMR) ； Service innovation ； Medical Tourism

參考文獻

[1] World Health Organization Report. (2000). "Why do health systems matter?". WHO

[3] From Centers for Medicare & Medicaid Services

[6] Insuring America's Health: Principles and Recommendations, Institute of Medicine at the National Academies of Science, 2004-01-14, accessed 2007-10-22

[7] Physicians for a National Health Program "International Health Systems"

[12] Fixing the Health care Supply Chain by Jonathan Byrnes (4/5/2004)

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醫療保健產業服務創新之分析

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