知覺部門氛圍與員工建言行為的關係:探討人格特質的干擾效果

The Study of Relationship between Perceived Departmental Climate and Employee Voice Behavior: The Moderating Role of Personality Traits

黃于庭(Yu-Ting Huang)

指導教授 ： 戚樹誠

國立臺灣大學/管理學院/商學研究所/碩士(2014年)

https://doi.org/10.6342/NTU.2014.11031

摘要

在競爭激烈及變化快速的環境中，員工的意見在組織中扮演著不可或缺的角色，能夠有效地幫助公司改善現況，提升組織績效。建言行為是指員工主動地提出對公司有益的創新性想法或是有助於改善工作效率的建設性建議，可分為促進性建言和抑制性建言。本研究採問卷調查法，以統計分析的方式，探討知覺部門氛圍對於建言行為之影響，亦檢視員工的人格特質對於上述關係的可能干擾效果。

研究結果發現，知覺創新氛圍與員工促進性建言具有正向關聯性；其次，知覺支持氛圍與員工抑制性建言亦具有正向關聯性；第三，人格特質中的外向性對知覺支持氛圍與抑制性建言之關係具有干擾效果。最後，根據本研究之結果，討論在實務管理上的意涵。

關鍵字

建言行為 ； 知覺部門氛圍 ； 人格特質

並列摘要

In today’s competitive and rapid changing environment, employees’ opinions play an important role in the company. They can help organization improve current situation and performance. Voice behavior is that the staff displays initiative to provide innovative ideas or suggestions about operational processes. Voice behavior is divided into two parts: Promotive Voice Behavior and Prohibitive Voice Behavior. The research aimed to explore the relationship of perceived departmental climate to staffs’ voice behaviors. This study also examined the moderating effects of personality traits on the above relationships.

The research results showed that perceived innovation climate has positive relationship with promotive voice behavior. Also, perceived support climate has positive relationship with prohibitive voice behavior. Moreover, the extraversion trait has moderating effect on the relationship between perceived support climate and prohibitive voice behavior. Finally, this study discussed the practical management implications.

並列關鍵字

voice behavior ； perceived departmental climate ； personality traits

參考文獻

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