導入CMMI對專案績效的影響

The Project Performance Impact for CMMI Implementation

謝文川(Wen-Chuan Hsieh)

指導教授 ： 蕭瑞祥

淡江大學/管理學院/資訊管理學系碩士在職專班/碩士(2010年)

https://doi.org/10.6846/TKU.2010.00044

摘要

近年來能力成熟度整合模式(Capability Maturity Model - Integrated, CMMI)認證已逐漸成為歐美與大陸資訊服務市場共同的走向，國內業界對CMMI的需求也日漸增加， CMMI的導入可以幫助臺灣資訊產業的組織檢視自身軟體開發流程能力與世界最佳實務的差距。本研究採個案研究法探討個案公司導入CMMI影響專案績效的因素，依據CMMI與專案管理相關的流程領域，識別與專案績效相關的專案屬性並進行資料的收集。透過文獻探討找出影響專案績效的指標項目，再由個案公司所收集到的專案屬性中，對應符合由文獻探討所彙總之影響專案績效的指標項目為「執行率」。藉由變異數分析(ANOVA)對本研究所找出的專案績效指標在導入CMMI前中後的影響顯著狀況。分析結果為「負責人」、「受託部門」、「專案類型」、「客戶」此4項專案屬性在導入CMMI後仍對專案績效造成顯著的影響，再透過事後檢定(Post Hoc)，識別出影響專案績效的特定因素，作為組織持續改善專案績效的參考。

關鍵字

CMMI ； 能力成熟度整合模式

並列摘要

In recent years the Capability Maturity Model Integration (Capability Maturity Model - Integrated, CMMI) certification has become Europe ,United States and China toward IT services market. Industry's demand in Taiwan for CMMI is growing up. CMMI can help Taiwan's IT industry review their own software development process capability and the gap between the world's best practices. This study used case study to explore what the factors in CMMI that affect the project performance. According to CMMI and project management processes to identify project performance-related attributes and information-gathering. Through the literature review identify the issues affecting the project performance indicators for the project, and then collected the project properties by the case company , the rate of implementation is corresponding with the literature review summarized the effect of the project performance. By analysis of variance (ANOVA) for this study identify project performance indicators CMMI implementation are significant influence in later pre-conditions. The results for the "responsible person", "fiduciary sector", "project type", "client" in this four project properties caused significant impact on performance after importing CMMI, and then using the post-test (Post Hoc) to identify specific factors affecting the project performance, as the organization continues to improve project performance reference.

並列關鍵字

CMMI ； Capability Maturity Model Integration

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