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  • 學位論文

行動電話產業消費者行為與行銷通路對顧客滿意影響之研究

The Study on the Impact on Satisfaction by the Mobile Phone Consumer Behavior and Marketing Channel

指導教授 : 陳定國 楊維楨
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參考文獻


4. 黃益萬 (2002),「兩岸保健食品消費者行為研究-以台北與上海為例」,國立成功大學高階管理碩士論文。
1. Anderson, E. W., Fornell, C. and Lehmann, D. R. (1994), “Customer Satisfaction, Market Share, and Profitability: Findings from Sweden,” Journal of Marketing, 58, pp. 53-66.
2. Bearden, W. O. and J. E. Teel. (1983) “Selected Determinants of Consumer Satisfaction and Complaints Reports.” Journal of Marketing Research 20, pp. 21-28.
4. Berman, B.(1996), “Marketing Channels,” N.Y.: John Wiley and Sons.
5. Cardozo, (1965) "An Experimental Study of Customer Effort, Expectation, and Satisfaction," Journal of Marketing Research Vol.2 , pp.244-249.

被引用紀錄


周家如(2007)。臺灣MBA行銷研究碩士論文研究方法之評估〔碩士論文,淡江大學〕。華藝線上圖書館。https://doi.org/10.6846/TKU.2007.00641

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