員工對企業社會責任的認知、工作滿足與組織承諾之關聯性

The Relationship among Employees’ Corporate Social Responsibility Perception, Job Satisfaction and Organizational Commitment

詹叡穎(Jui-Ying Chan)

指導教授 ： 謝宜樺

淡江大學/管理學院/會計學系碩士班/碩士(2012年)

https://doi.org/10.6846/TKU.2012.00841

摘要

近年來，企業社會責任成為各界廣泛討論之議題，然而，過去國內在探討企業社會責任相關研究多半集中於組織績效、財務績效、企業社會責任投資(SRI)等議題，少有研究由員工面向為出發點，故本研究旨在探討員工知覺企業履行社會責任對工作滿足與組織承諾之關聯性，並檢視工作滿足之中介效果。本研究採用紙本問卷與網路問卷並行的方式來進行資料收集，共計發放出698份問卷，回收304份問卷，有效問卷為278份，有效回收率為39.82%，研究對象主要以台灣上市、上櫃公司員工為調查對象，實證結果顯示：(1)員工對組織從事企業社會責任的認知程度對組織承諾有顯著正向影響；(2)員工對組織從事企業社會責任的認知程度對工作滿足有顯著正向影響；(3)工作滿足在企業社會責任與組織承諾之間扮演著部分中介之效果。研究結果對管理實務與未來研究提供建議，期望提供相關單位有參考之依據。

關鍵字

企業社會責任 ； 工作滿足 ； 組織承諾

並列摘要

Corporate Social Responsibility (CSR) has come to the extensive discussion on the issues in recent years;however, most CSR research focused on the organizational performance, financial performance, and corporate social responsibility investment (SRI) issues, but few studies were oriented from the employee; therefore, the purpose of the study was to investigate the relationship among corporate social responsibility, job satisfaction, and organizational commitment, and surveyed the mediating effect of job satisfaction. In the study, the data were collected by means of parallel paper questionnaires and online questionnaires. Surveys were administered to staffs of listed or over-the-counter companies in Taiwan. Total of 698 questionnaires were issued, 304 questionnaires were returned, 278 questionnaires were valid, and the effective response rate was 39.87%. The empirical results revealed that (1) the perceptions of employees toward the organization engaged in corporate social responsibility and organizational commitment have a significantly positive correlation; (2) the perceptions of employees toward the organization engaged in corporate social responsibility and job satisfaction have a significantly positive correlation; (3) job satisfaction mediates between the corporate social responsibility and organizational commitment. According to the result of this study, the findings may give insight into managerial practice and suggest the relevant opinions for future research.

並列關鍵字

Corporate social responsibility ； job satisfaction ； organizational commitment

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