A公司ERP系統導入失敗研究

現今企業要導入ERP系統，對於企業本身來說，可以促進組織改造、公司流程變革。要如何確保ERP系統在企業內導入成功，這又是門值得深究的課題。在研究方法上，本研究採用訪談法，根據文獻資料及個案描述之整理，自行編寫設計訪談大綱，針對個案公司ERP系統導入成員進行半結構式訪談及對ERP專業人士進行專家訪談，以對研究主題之實際狀況有所了解。本研究發現包含：一、高層主管對於管理面問題；二、中基階員工內部溝通問題；三、ERP系統導入管理問題；四、ERP系統廠商管理問題。針對上述發現，本研究對於企業在導入ERP系統時，提出六點建議如下：一、尋求良好主管與員工的溝通模式；二、提升團隊合作的默契；三、增進員工對公司的向心力；四、鼓勵同仁學習ERP系統知識；五、對於ERP系統導入，應先召開系統需求溝通會議；六、制訂規格需求及導入說明計畫書，作為招商、選商的標準。期待上述可供將來ERP系統或其他資訊系統導入時之參考。

關鍵字

ERP系統導入；組織改造；半結構式訪談；團隊合作；規格需求書

並列摘要

Nowadays, enterprisers would like to implement ERP system for their companies, which gets forward organizational transformation, and improves the company processes. It is necessary for us to further get into how to ensure successful ERP system implementa-tion in the company. In the methodology, the researcher chose interview method for this study. According to the literature review and the case description, the researcher designed interview summary to the questionnaire, and semi-structured interview members of ERP implementation team in the company and interview experts in ERP implementation filed. So we can understand circumstance in the case. This study found out: 1.the executive faces with the issue of how to conduct employees to implement ERP system; 2.some communi-cation problems had been existent between managers and members; 3.ERP system implementation management issues; 4.Managing ERP system vendor issues. The researcher proposed six suggestions that can be derived from the study finding: 1.seeking the best communication skill to coor-dinate their efforts between the management and employees; 2.enhancing the understanding of teamwork; 3.Improving em-ployees’ coherence to the company; 4.encouraging employees to learn ERP system knowledge; 5.workshop should be held before conducting ERP system implementation; 6.establish specifications and system implementation plan, which is a criteria for firms to tender and select a qualified bidder. Hopefully, the point of view above would be references for companies how to commence ERP system implementation or others information system well.

並列關鍵字

ERP system implementation ； organizational transformation ； semi-structured interview ； teamwork ； specification

參考文獻

[7] 劉燕菁，《ERP系統績效之個案研究》，碩士論文，中原大學資訊管理研究所，2011，頁7。

[3] 吳瑞堯、李坤清、張達仁，〈企業資源規劃系統導入對資訊部門組織氣候及工作滿意度之影響〉，電子商務研究，第六卷，第二期，頁229-248，2008。

[10] Ericsson K. & Simon H.A., Protocol Analysis: Verbal Reports as

Data, Revised Edition. Cambridge: MIT Press, 1993.

[12] Holsapple, C. W.,Wang, Yuh-Min, and Wu, Jen-Her, Empirically Testing User Characteristics and Fitness Factors in ERP Success, International Journal of Human-Computer interaction, Vol. 19, No 3,2005.

國際替代計量

A公司ERP系統導入失敗研究

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