探討影響消費者在社群商務分享資訊之因素：社會交換觀點

社群商務的興起影響企業的行銷策略，以及刺激學者欲對此領域深入探究。Web 2.0使消費者得以交流想法、分享資訊，根據過去文獻，WOM及UGC對於消費者的購買決策具有顯著影響力，消費者建立之口碑內容，其影響力如同親朋好友的推薦，影響著消費者對產品及品牌的想法及購買行為。因此，本研究針對探討消費者在社群商務平台之產品或品牌購物或使用後資訊分享行為，並根據社會交換理論提出以下變數，建立研究模型：消費者關係（分為消費者與社群的關係、消費者與產品及品牌的關係、消費者與平台的關係）、社群參與、以及互惠。本研究為量化研究，採用結構方程模式之最小平方法之統計方法，進行資料驗證與統計。總計回收204份有效樣本，檢定結果顯示消費者與產品及品牌的關係、社群參與、以及互惠皆顯著正向影響資訊分享行為，並且社群參與及互惠部分中介影響消費者與社群和平台的關係對資訊分享行為的關係，因此消費者與社群及平台的關係亦對資訊分享行為具有間接影響效果。以下整理本研究之結論：一、消費者與社群以及平台的關係直接影響社群參與，並且間接影響資訊分享行為，而消費者與產品及品牌的關係直接影響資訊分享行為。二、社群參與對於消費者的行為具有直接及間接影響效果。三、互惠態度是影響消費者資訊分享行為的重要因素之一。根據本研究結果可為企業的社群行銷與口碑行銷策略提供方向與建議。

關鍵字

社群商務；資訊分享；消費者關係；互惠性；社群參與

並列摘要

The rise of community business impacts marketing strategies, as well as to stimulate scholars to explore this area in depth. Web 2.0 enables consumers to share ideas and information. According to past literature, WOM and UGC have significant influence on consumer purchasing decisions. Consumers build word of mouth which influence friends and family’s ideas and purchase behavior of product and brand. Therefore, this study aims to explore consumers’ information of products or brand sharing behavior in the social commerce platform. According to the theory of social exchange, we proposed the variables below and establish the research model: consumer relations (that is, consumer relationship with community, consumer relationship with products and brands, consumer relationship with platform), community participation, and reciprocity. This study is a quantitative study. A total of 204 valid samples were collected. The results show that consumer relationship with products and brands, community participation and reciprocity have a significantly positive impact on information sharing. Consumer relationship with community and platform also has an indirect effect on the information sharing behavior. According to the results of this study, we can provide the direction and suggestion of marketing and word of mouth marketing strategy for the enterprise.

並列關鍵字

social commerce ； information sharing ； consumer relationship ； reciprocity ； community participation

參考文獻

125. 艾美莉. (2014). Investigating the determinants of indonesian consumer trust to individual seller in social commerce context

45. Hair, J., Anderson, R., Tatham, R., & Black, W. (1992). Multivariate data analysis macmillan. New York, , 47-82.

116. Yang, C., Huang, Y., Yang, K. H., & Lee, S. (2014). Marketing strategy on social commerce based upon marketing mix. SOP Transactions on Marketing Research, 1(1), 62-76. Retrieved from http://www.scipublish.com/journals/MR/papers/download/1003-496.pdf

3. Algesheimer, R., Dholakia, U. M., & Herrmann, A. (2005). The social influence of brand community: Evidence from european car clubs. Journal of Marketing, 69(3), 19-34. Retrieved from http://journals.ama.org/doi/abs/10.1509/jmkg.69.3.19.66363

7. Blau, P. M. (1964). Exchange and power in social life Transaction Publishers.

國際替代計量

探討影響消費者在社群商務分享資訊之因素：社會交換觀點

全文下載

主題瀏覽