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  • 學位論文

An Integrated Approach of Kano Model, Importance-Performance Analysis and TRIZ Inventive Principles for Improving the Education Quality

An Integrated Approach of Kano Model, Importance-Performance Analysis and TRIZ Inventive Principles for Improving the Education Quality

指導教授 : 黃乾怡

摘要


One fifth of people all over the world know more or less about English. As one of the rapidly developing countries, Mongolia is at the vital point of developing the country in a most significant and beneficial way; thus people in Mongolia are trying to get the best knowledge including English to compete in international community. However, there are thousands of “overeducated” unemployed people whose knowledge can’t reach the market demand and company’s requirement. In the field of professional engineering, and market demand from the companies’ requirements are undoubtedly asking the knowledge of English. This study is aimed to find out engineering students’ opinion about English subject, hear their neediness, whether they are happy with current service from the school regarding the English by integration of Kano model and Importance Performance Analysis. And further suggest specific solutions to schools to improve their operations to fulfill the students’ demands by using 40 Inventive Principles of TRIZ. The results have been found that it is difficult for students to obtain materials of the English class, have less speaking experience, they are not satisfied with the extra English courses at the university and they have expressed their dissatisfaction according to the native English speakers at their schools. The suggested solutions and recommendations for these problems included in this document are for the purpose of this case; however it can be applied to any field and major.

並列摘要


One fifth of people all over the world know more or less about English. As one of the rapidly developing countries, Mongolia is at the vital point of developing the country in a most significant and beneficial way; thus people in Mongolia are trying to get the best knowledge including English to compete in international community. However, there are thousands of “overeducated” unemployed people whose knowledge can’t reach the market demand and company’s requirement. In the field of professional engineering, and market demand from the companies’ requirements are undoubtedly asking the knowledge of English. This study is aimed to find out engineering students’ opinion about English subject, hear their neediness, whether they are happy with current service from the school regarding the English by integration of Kano model and Importance Performance Analysis. And further suggest specific solutions to schools to improve their operations to fulfill the students’ demands by using 40 Inventive Principles of TRIZ. The results have been found that it is difficult for students to obtain materials of the English class, have less speaking experience, they are not satisfied with the extra English courses at the university and they have expressed their dissatisfaction according to the native English speakers at their schools. The suggested solutions and recommendations for these problems included in this document are for the purpose of this case; however it can be applied to any field and major.

參考文獻


[56] Ruchti, B., and Livotov, P. (2001), “TRIZ-based Innovation Principles and a Process for Problem Solving in Business and Management”, in Proceedings of the European TRIZ Association
[30] Kano, N., Seraku, N., Takahashi, F., and Tsuji, S. (1984) “Attractive Quality and Must-be Quality”, The Journal of the Japanese Society for Quality Control, pp.39-48
[1] Abdullah, F. (2006), “Measuring Service Quality in Higher Education: HEdPERF versus SERFPERF, Marketing Intelligence & Planning”, Vol.24
[2] Akay, D., Demiray, A., and Kurt, M. (2008), “Collaborative Tool for Solving Human Factors Problems in the Manufacturing Environment: The Theory of Inventive Problem Solving Technique (TRIZ) Method”, International Journal of Production Research, Vol.46
[3] Ainin, S., and Hisham, H. (2008), “Applying Importance-Performance Analysis to Information Systems: An Exploratory Case Study”, Journal of Information Technology, and Organizations, Vol.3