證券業資訊部門網路下單資訊系統委外廠商評選準則之研究

隨著網路下單資訊系統重要性與日俱增，嚴重影響證券商獲利，證券業因為業務發展需要引導策略的變化，在資源有限下證券商網路下單系統建置模式已由自行開發漸漸轉變成軟體開發委外，但由證券商資訊部門自行維運方式，委外開發衍然已是證券業趨勢，但由於委外有其風險存在且資訊廠商的素質良莠不齊，易因評選準則不一或評估權責人員資歷經驗不同，甚或因同業間資訊不流通，而導致影響委外績效，因此如何善用委外策略，將是未來證券商提升競爭力及客戶滿意度的重要課題。故本研究透過修正式德爾菲法(Modified Delphi Method)和分析層級程序法(Analytic Hierarchy Process)建構證券業資訊部門網路下單資訊系統委外廠商之評選準則，共4大評選構面，24個評選指標，其研究結果符合證券業的發展現況及特殊需求，期能對證券業資訊部門對網路下單資訊系統進行委外廠商評選時有實務上之幫助，透過此系統化模式進行委外廠商評選最適合、最優良的廠商，且有效降低委外的風險，並達到網路下單資訊系統委外之最大實質效益。

關鍵字

修正式德爾菲法；分析層級程序法；網路下單；系統委外；評選準則

並列摘要

Stocks online trading systems have become the main driving force behind the securities trading scene as of late, constricting the profit margin enjoyed by traditional brokers. Given this trend, adjustments have been made by securities trading companies in their business strategies. With limited resources, stocks online trading systems for most companies are no longer architected in-house. These software development solutions are now outsourced, leaving the in-house IT departments with the sole task of infrastructure management and maintenance. Yet, it is not uncommon to see turbulence as the outsourcing process unfolds. The competence of the solution providers, the discrepancy in the evaluation criteria, the experience and expertise of the procurement department, and the unavailability of references regarding vendors are all factors at play in affecting the quality and efficiency of the final delivery. As far as the securities trading companies are concerned, optimizing an outsourcing transaction will be the key in enhancing their competitiveness and customer satisfaction. This study hopes to create an evaluation criteria to aid the selection process of stocks online trading system solution providers for the IT departments in the securities industry. By using the Modified Delphi Method and Analytic Hierarchy Process, 4 criterion and 24 alternatives are specifically designed in accordance with the requirements and the current needs of the securities industry. This criteria may be used to assist the selection process of stocks online trading system providers and help businesses select the best vendor and mitigate the risks, thus optimizing the quality of the outsourcing transaction.

並列關鍵字

Delphi Method ； Analytic Hierarchy Process ； Stocks Online Trading ； Outsourcing ； evaluation criteria

參考文獻

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證券業資訊部門網路下單資訊系統委外廠商評選準則之研究

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