進入21世紀以來,環境管理議題逐漸成為國際關注的焦點,現今消費者更逐漸重視所購買之產品或服務,對於環境所產生的影響,甚至企業也更重視其綠色的營運方式。然而,逆物流的主要概念,是當產品從顧客手中轉移回製造商手中,其流程包括退貨、維修、再利用、再製造。因而產品的生產銷售上,從原物料採購開始至實際成品到市場銷售以及逆向物流中,產品資源回收之生命週期管理已日趨受到重視。 因此就未來產業的發展,企業更需要掌握好供應鏈成員中原物料及產能間的需求與供給,以滿足顧客對產品維修服務高品質的要求。然而從企業本身的營運內容,其包括產品所帶來的收入及利潤,當然更需要從產品的市場定位來看,以及營運上的策略來評估,這些皆是反應企業在服務化中內部的考量要點。本研究最後將探討主機板產業在製造服務化中逆物流維修實務中之模式,並詳細分析各作業流程之運作;接著針對研究議題予以釐清,針對不同的維修策略應用,對其存貨水準及服務水準兩績效指標的影響;最後使用動態模擬工具,建立主機板產業商品逆向維修之系統動態模型。
Since the 21st century, environmental management issues have become a major concern of the international community. Most consumers would choose more for environmentally-friendly products or services, even more companies are finding cost advantages from being eco-friendly as their green supply chain management or business model. Thus the activities of reverse logistics not only include return, recycle, reuse and remanufacturing, but also a most important way to improve the return and repair process for the reparable products. The international enterprises have to focus on how to satisfy the consumer demand with minimum inventory cost. In this study, we take the motherboard industry as the subject to investigate how inventory policy of sevitization affects the different performance of service standard and inventory cost. Create a system dynamics (SD) model of the strategic decision-making for enterprises choosing. Furthermore, the development of future industry, companies need to have a good supply chain demand and supply of materials capacity between products to meet customer requirements for high-quality repair services. However, the content from the enterprise’s own operations, including product revenue and profit brought, of course, need more from the market positioning of the product, as well as working on strategies to assess, these reactions are all considerations within the enterprise in the service of the points. Then, be to clarify the issues for research, maintenance strategies for different applications, and systems for its service standards affect the cost of the two performance indicators.