- 學位論文
Service Design in Application of Renewing and Redefining User Interface of Smart TV
Service Design in Application of Renewing and Redefining User Interface of Smart TV
摘要
-The use of broadband Internet has extensively affected human lives. Televisions turn immensely into smart and submissive devices since they are now connected to high- speed Internet connection. This changes the name of conventional televisions into Hybrid Internet Broadcast Television (Smart TV) and their basics features as well, which were known only broadcasted TV channels received from VHF and UHF frequency bands. Smart TV recently, moreover, has offered hundreds of features, unlimited access to any broadcast stations via the Internet, and possibility to response users’ inputs. Smart TV comes with User Interface (UI), which mostly receives interaction by users once they turn on their Smart TV. User Interface is the front-end that serves both receiving inputs and transmitting outputs to users to make them able to get their tasks done better. As definition of design, it is created to solve problems and simplify difficult things into affordable solutions. Yet the poor UI design offers longer completion time for the users, caused by changes of people’s behaviors and needs of Smart TV time by time. Improper layout designs and icons also can be troublesome experiences. This phenomenon has been happening and affecting the way users enjoy and experience the device recently. This research investigates user’s behaviors and needs and proposes new idea of renewing and redefining User Interface (UI) of Sampo Smart TV through Service Design methods. This research is also responding to previous multidisciplinary workshops that extracted Quality Function Development (QFD) Matrix and Analytical Hierarchy Process (AHP) results. There are several crucial steps adapted from Service Design methods taken throughout design process, including observations and ideations in order to propose new design of UI creation. This research also deploys both SUS questionnaire and Gaze Tracker EyeLink 1000 Plus to evaluate and verify its results. These two methods are usability examinations of this research. Thus, eventually this research proves that by referring to Service Design Thinking method for renewing and redefining User Interface of Smart TV obviously guides this research comprehends the users deeper, and successfully offers better user experience on Smart TV’s UI. The verified UI may be further implemented into next generation of Smart TV, in terms of UI and concepts of Human-Computer Interaction, where the users in mind.
並列摘要
The use of broadband Internet has extensively affected human lives. Televisions turn immensely into smart and submissive devices since they are now connected to high- speed Internet connection. This changes the name of conventional televisions into Hybrid Internet Broadcast Television (Smart TV) and their basics features as well, which were known only broadcasted TV channels received from VHF and UHF frequency bands. Smart TV recently, moreover, has offered hundreds of features, unlimited access to any broadcast stations via the Internet, and possibility to response users’ inputs. Smart TV comes with User Interface (UI), which mostly receives interaction by users once they turn on their Smart TV. User Interface is the front-end that serves both receiving inputs and transmitting outputs to users to make them able to get their tasks done better. As definition of design, it is created to solve problems and simplify difficult things into affordable solutions. Yet the poor UI design offers longer completion time for the users, caused by changes of people’s behaviors and needs of Smart TV time by time. Improper layout designs and icons also can be troublesome experiences. This phenomenon has been happening and affecting the way users enjoy and experience the device recently. This research investigates user’s behaviors and needs and proposes new idea of renewing and redefining User Interface (UI) of Sampo Smart TV through Service Design methods. This research is also responding to previous multidisciplinary workshops that extracted Quality Function Development (QFD) Matrix and Analytical Hierarchy Process (AHP) results. There are several crucial steps adapted from Service Design methods taken throughout design process, including observations and ideations in order to propose new design of UI creation. This research also deploys both SUS questionnaire and Gaze Tracker EyeLink 1000 Plus to evaluate and verify its results. These two methods are usability examinations of this research. Thus, eventually this research proves that by referring to Service Design Thinking method for renewing and redefining User Interface of Smart TV obviously guides this research comprehends the users deeper, and successfully offers better user experience on Smart TV’s UI. The verified UI may be further implemented into next generation of Smart TV, in terms of UI and concepts of Human-Computer Interaction, where the users in mind.