應用德爾菲法與層級分析法於中小企業轉型時中階主管所扮演角色研究

The Application of Delphi Method and Analytic Hierarchy Process to the study of Middle Management Roles on the middle-small enterprise transform

高清發(Ching-Fa Kao)

指導教授 ： 邱垂昱

國立臺北科技大學/管理學院/工業工程與管理系EMBA班/碩士(2009年)

摘要

本研究旨在建構中小企業轉型時中階主管所扮演角色指標及指標相對權重，以期提供企業經營者與管理決策者一客觀中階主管扮角色評量指標，並作為中階主管調整本身專業知識與技能的參考，更進一步為企業人力資源規劃發展時的參考依據。
本次研究過程，首先從文獻探討的歸納中，擬出初步中小企業轉型時中階
主管所扮演角色指標架構，並採用三次問卷向專家們進行問卷調查。第一、第二次問卷調查採用德爾菲法確認出中階主管所扮演角色指標及層級，第三次問卷調查採用層級分析法，計算出指標相對權重。經過上述三次問卷調查、資料彙整與統計分析後，提出以下結論及建議：
一、 結論：
本研究「中小企業轉型時中階主管所扮演角色」主要架構共有2個層級，第一層級計有3項評鑑指標、第二層級有12項評鑑指標:第一層級指標中，以「決策角色」項目權重高達47.35％，最為重要，第二層級指標中，以「企業家」項目權重高達24.48％，最為重要。
二、未來應用建議：
中小企業轉型時可應用本研究建構之指標，作為評定各中階主管扮演各種角色的標準,另可參考本研究建構之指標及權重，建立評量表，讓中階主管可透過評量表了解自身所需調整專業知識與技能和扮演角色績效成果;中小企業亦可參考本研究建構之指標及權重作為人力資源規劃發展時的參考依據。
三、後續研究建議：
利用本研究建構之指標與權重，進行實例研究,並可再運用更多研究方法，強化本研究架構及指標權重值,另在針對偏向人文、設計等特殊屬性的學門領域，做指標項目的修正、增減與權重的調整。

關鍵字

德爾菲法 ； 層級分析法 ； 中小企業 ； 企業轉型 ； 中階主管角色 ； 多元評估模式 ； 指標 ； 權重

並列摘要

The purpose of this research is for constructing the index mutual weight of Middle Management Roles when the middle-small enterprise transforms, Hope to provide the operators and the policy-maker managers with an objective judgment index of Middle Management Roles, and providing the Middle Management with the reference of adjusting this specialized knowledge and the skills. And the further for the reference of enterprise human resources planning to develop.
This research process, first from the documents discussion generalization, preliminary drawing up the index construction of Middle Management Roles as the middle-small enterprise transforms, and using questionnaires for three times to carry on the questionnaire surveys to the experts. First and the second questionnaire surveys use Delphi method to confirm the index and the hierarchy of the Middle Management Roles. The third questionnaire survey uses Analytic Hierarchy process (AHP) to calculate the index mutual weight. After the three questionnaire surveys above, the materials collecting and statistical analysis, we propose following conclusions and suggestions:

(I) Conclusions:
This research “Middle Management Roles of the middle-small enterprise transform” has two main hierarchies. The first hierarchy has 3 judgment indexes, and the second hierarchy has 12. In the first hierarchy, “the policy-making role” that the weight reaches as high as 47.35% is the most important. In the second hierarchy, “the entrepreneur” that the weight reaches as high as 24.48% is the most important.
(II) Future applying suggestions:
When a middle-small enterprise transforms, it may apply the index of this research construction for the standard of evaluation that each Middle Management acts each kind of role. It may also refer to the index and the weight of this research construction to establish an evaluation form. Let the Middle Management be able to understand the needs of their own to adjust the achievements of specialized knowledge, the skills and the roles. Middle-small enterprises may refer to the index and the weight of this research construction as the development of enterprise human resources plans.
(III) Following research suggestions:
Using the index and the weight of this research construction to conduct the living example researches. Besides, utilizing more research techniques to strengthen this research construction and the index weight value. Aiming at the humanities, the design, and the special attributes study domains and so on to adjust the index items revision, the fluctuation and the weight adjustment.

並列關鍵字

Delphi Method ； Analytic Hierarchy Process (AHP) ； the middle-small enterprise ； enterprise transforms ； Middle Management Roles ； multivariate estimation model ； Index ； Weight

參考文獻

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