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  • 學位論文

安親班評估因素之關聯性及重要程度探討

The Relations and Importance of Discussion on The Day Care and Tutorial Centers

指導教授 : 陳弘信

摘要


本論文研究之目的在於建構評選安親班之模式,以提供家長在為學童選擇安親班時之參考依據,並且也可提供業者在經營上改善與提升之憑依。因為家庭結構之改變,小家庭逐漸取代大家庭,加上經濟上之需求以及講求兩性平權的條件之下,雙薪家庭的比例逐漸增加,造成學齡兒童放學之後無人照顧的現象發生,而安親班便是在這種環境之下所產生的一種產業,然而現在的安親班到處林立,其設備、師資、品質…等良莠不齊的情形之下,家長應如何慎選安親班則成為重要的課題。本研究透過安親班相關文獻之回顧、腦力激盪法以及加入專家意見,建立評選準則,而本研究之問題涉及多項準則之評估,因此本研究採用多評準決策方法(Multi-Criteria Decision Making, MCDM)來加以分析。利用決策實驗室分析法(DEMATEL, Decision-Making Trial and Evaluation Laboratory)以及分析網路程序法(ANP, Analytic network process),獲得綜合關聯性及其權重。首先利用DEMATEL找出準則間之關聯性以及相互影響關係。經由確定準則間之關係建構ANP之評估架構,計算每個準則之權重。在DEMATEL之分析當中,地點為最具影響力之準則;費用則為最容易受影響之準則;總影響關係最大的則為服務品質。在ANP之分析當中,評選安親班時之最重視之準則為服務品質。以DEMATEL之總影響關係與ANP之權重分析做綜合比對分析,我們可以發現到,服務品質不僅是最大之總影響準則,同時也是最受重視之準則。

並列摘要


The aim of the study was constructed the model of the day care and tutorial centers. The model hope could provide parents when they choose the day care and tutorial centers for their children. Besides, it could provide the proprietors to improve and promote in operation. According to the changeable of the family construction, an extended family substitute a nuclear family and the rate of the dual-earner couples were increasing gradually, which would be caused the school-age child without anyone to look after when they after school. However, the day care and tutorial centers stand located everywhere in Taiwan and its facilities, teach qualified, quality were in uneven. How to choose day care and tutorial centers carefully become an important issue for parents. The study constructed criteria through the relative literatures, brainstorming and the opinion of the experts. The study applied Multi-Criteria Decision Making (MCDM) method to analytic this problem. Applying Decision-Making Trial and Evaluation Laboratory (DEMATEL) and Analytic network process (ANP) obtained the interrelationship and weight between criteria. First, find out the relationship and the influence interrelations in criteria by DEMATEL. To construct ANP framework and estimate every criteria weights after confirm the criteria relations. The DEMATEL empirical finding shows that the service quality is the top relation in the day care and tutorial centers decision. The top important criteria in ANP finding is service quality in day care and tutorial centers. Comparing DEMATEL and ANP findings, the service quality not only is the top relations criteria but also is the top important criteria.

參考文獻


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