跨國資訊系統管理策略與佈建研究—以台灣企業在海外之子公司為例

A Study on the Management Strategy and Implementation of Multi-National Information System: A Case Study of Taiwan Enterprise with its Overseas Subsidiaries

林照喨(Chao-Liang Lin)

指導教授 ： 盧以詮

元智大學/資訊學院/資訊管理學系/碩士(2007年)

摘要

在經濟全球化的浪潮下，越來越多的台灣企業到海外投資，擴展全球市場，形成母公司在台灣，子公司在其他國家的跨國台商企業也越來越多。一般台灣企業到海外設立分公司之初，大都派遣母公司各部門之台籍幹部主導當地制度的建立與初期業務的推展，資訊部門亦不例外。在大量企業出走國際的同時，如何制定適當的國際資訊管理策略，使跨國商業流程發揮最大的功效，值得深入探討。

企業國際化到一定程度，在財務、行政、物流、行銷、製造上等各種向面雖有累積豐富的經驗，但各種事物也會越來越繁瑣，要能有效又即時的對日益擴充的各海外據點充分的掌控與管理，必須對資訊科技的運用做全面性統一的規劃，建立全球的資訊科技策略，以確實掌控及協助各子公司的營運，而資訊科技在企業國際化市場激烈的競爭下，也扮演越來越吃重的角色。

台灣跨國企業無論資訊部門組織與應用資訊系統架構是採集中、分散、亦或兩者混合等何種管理方式，都會面臨應用資訊系統維護管理之問題。本研究將從跨國企業組織部門、應用資訊系統維護與資訊系統架構等相關理論與個案研究中，整理出影響跨國性應用資訊系統維護管理的要素。主要目的在探討台商跨國公司之國際資訊管理策略與其資訊系統建置之相關問題研究，包括資訊人力資源、資訊系統管理、資訊策略應用、以及母公司對海外子公司的資訊支援與管理策略等。

本研究係以一個台灣跨國的中型企業為研究之個案，期望透過相關的文獻，對個案公司在資訊科技運用的探討，及個案公司母子公司對資訊科技的運用態度上，能夠達到以下的預期目的：
壹、了解跨國台商企業對資訊科技的運用現況。
貳、了解跨國台商企業在國際化時對資訊科技的規劃與跨國資訊管理的政策與發展方向。
參、建立個案公司資訊科技策略，以其分析其利弊得失，作為日後參考依據。

關鍵字

資訊科技策略 ； 跨國企業 ； 資訊管理

並列摘要

Many Taiwanese corporations usually assign their own Taiwanese managers of each department from the main office to be in charge of the establishment and management for the new branches in overseas during the beginning phase. The information system department is no exception. As the business actively turns international, it is worth it to explore and discuss the questions of whether or not to continue adapting the same pattern, or how to formulate adequate strategic management for international information system so that the development of its business can be most successful.

For a growing international business, it is facing to the increasingly complex operations in many aspects, including finance, general administration, logistic, sales and marketing, and manufacturing. Although multinational cooperation has ample resources and well experienced in corss-nation management, they have to integrate their global information technology and establish and unified strategy for universal implementation, so as to enable monitoring and assisting the operations of all subsidiaries around the globe in an effective and timely manner. As such, Information Technology starts to play an increasingly important role in developing responsive strategies under the intense local market competition.

Taiwanese multinational corporations will face the issues of the application information system maintenance architecture, regardless of the management style of the MIS department – organization and information architecture is centralized, decentralized, or both. This study will discuss from multinational corporations’ MIS department – organization, maintenance of application information system, information system architecture, and related theories and case study.

This thesis is a case study on multi-national business of a medium sized Taiwanese cooperation. It aims to achieve the following objectives by referring to relevant publications and observing the subject company’s information technology applications and their management’s views and needs on the above.

1.To understand the current applications on information technology by multinational Taiwanese cooperation.
2.To understand the information technology development strategy and the business directions of management policy while internationalizing for the subject company.
3.To establish a reference of information technology strategy for the subject company to improve operation efficiency as an advantage of obtaining timely and valuable information

並列關鍵字

information technology strategy ； multinational cooperation ； information management

參考文獻

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