透過組織文化的培養來實現全面品質文化

An approach on the cultivation of organizational culture toward TQM culture

莎艾琳(Eileen del Socorro Salamanca Ponce)

指導教授 ： 陳啟光

元智大學/工程學院/工業工程與管理學系/碩士(2013年)

https://doi.org/10.6838/YZU.2013.00118

摘要

實施品質管理，組織若沒有將將文化與策略進行整合。然而透過文獻的回顧，本研究發現甚少研究針對培養適當組織文化的議題，以及培養的過程提出指南。有鑑於此，本研究目的在於建構一個方法論在組織實施全面品質管理時培養適當組織文化。因此，本研究將採用質化研究方法達到研究目的，試圖藉由組織文化.全面品質管理文化.組織文化的架構與應用等文獻回顧，進一步彙整實施品質管理時組織文化尚未培養的缺點，最後透過缺乏性及文獻回顧進行方法論的建構。

關鍵字

全面品質管理 ； 組織文化 ； 核心價值 ； 卓越經營模式 ； 全面品質管理金字塔 ； 領導

並列摘要

During the implementation of Quality Management (QM), the organizations will discover that their strategies would fail if these are inconsistent with the Organizational Culture (OC). The lack of guidance in the development of right OC is an imminent problem that the organizations face. Thus the purpose of this study is to build up an approach that allows organizations to develop an OC toward Total Quality Management (TQM).To achieve the purpose of this study, a qualitative method was carried out through review of the previous literature on OC, TQM culture, OC frameworks & applications as well as practices, actions & activities to cultivate the quality culture; finally, a step further to summarize the weaknesses of previous studies, to subsequently, outline an approach for the cultivation of the right OC. The research findings suggest that previous studies about TQM culture focus on the levels, such as artifacts, values/beliefs, and leaving aside the underlying assumption. In response, a focus TQM culture with a holistic view is proposed. The approach presents a conceptual framework to explain the different levels in which OC could be analyzed. Based on the three-level model proposed by Schein (2004), the model analyzes culture by three different levels; and focuses on the basic assumption as the deepest level of culture because it tends to be taken for granted by group members and is treated as nonnegotiable. An assessment tool to examine the current situations of OC within an organization is presented, to later, according to the possible situations, suggest the actions, activities, practices and leadership to cultivate the right OC. An approach that measures the current OC in an organization and provides guidance to the development of the right OC is the main contribution of this study.

並列關鍵字

Total Quality Management ； Organizational culture ； Core values ； Business Excellence Model ； TQM pyramid ； Leadership

參考文獻

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Bowden, P. (2000). Delivering organizational excellence by employee values management. Total Quality Management, 11(4-6), 636-640.

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