志工在地方博物館經營策略中所扮演的角色--以台北縣鶯歌陶瓷博物館為例

Volunteer's Role in Local Museum Management Strategy-A Case Study of Yinge Ceramics Museum

陳若怡(Jou-Yi Chen)

指導教授 ： 洪孟啟

國立臺北藝術大學/文化資源學院/傳統藝術研究所/碩士(2008年)

https://doi.org/10.6835/TNUA.2008.00060

摘要

當代地方博物館負起與社區共構地方發展之使命。在公部門普遍人力財力不足之情況下，博物館如何實踐其作為地方博物館的經營策略，成為目前地方博物館面臨的課題。論文第二章首先梳理地方博物館生成的脈絡以及今日使命，再從博物館志工之理論及國內博物館運用志工現況，探討台灣博物館運用志工人力的制度日漸成熟，當志工作為一種博物館居民參與，能增進博物館與社區互動，營造博物館與社區共構地方發展的機制，可能適時協助地方博物館實踐其經營策略。第三章以鶯歌陶瓷博物館為案例分析，觀察其作為地方博物館所面臨與地方互動的課題，以及鶯歌地方發展缺乏居民參與的課題，是鶯歌陶瓷博物館亦應正視的。本研究發現，陶博館自2000年建館以來志工組織規劃十分完善，尤其重視在地志工，運用其在地特質以協助館務。2006年陶博館推動社造策略，召募社區居民增設社區服務組志工，更為充份運用在地志工的特質，達到博物館居民參與的意義，創造博物館與地方共構的機制，改善陶博館與社區之互動，帶動鶯歌產業再發展。第四章則分析陶博館運用志工的效益，可以成為地方博物館運用志工人力，協助館方實踐經營策略的參考。以下將研究結果分為三點作說明：
一、陶博館志工組織的意義：陶博館運用志工的在地特質，能協助館方推動地方發展，並透過志工動員社區居民，讓更多居民參與博物館所推動的地方事務，強化鶯歌地方文化活動之文化內涵。
二、地方博物館與社區共構的機制：陶博館藉由志工組織作為與社區共構地方發展的機制，博物館開放居民參與決策、培養公民意識，與社區在共識之中朝向共同願景為地方發展而努力。
三、地方博物館可以輔導地方自主性團隊成長：地方博物館應可設置以地方發展為宗旨的志工組織，並輔導其自主性成長，甚至進一步鼓勵其獨立出來，由下而上自發推動地方發展。

關鍵字

博物館志工；社區服務組志工

並列摘要

In the present era, it’s local museums’mission to get involved in local development with the community. While public institutions are facing the issues of financial and personnel shortage, as local museums, how they execute their operational strategies has become the main problem. The second chapter of this paper first discussed how local museums develop and thier missions nowadays. Second, it discussed that the volunteering worker allotment system in museums of Taiwan has become more complete in terms of the theories of museum volunteers and the present situation of how local museums allot volunteers. As community citizens started to become part of museum volunteers, the interaction between museums and the communities has been improved. At the same time, it could help museums get involved in local development with the community and help museums practice their operational strategies. The third chapter used Yingge Ceramics Museum as the subject of research. The author discussed the interaction between museums and the communities and the issue of lack of citizen participation in local development, which are the main issues Yingge Ceramics Museum should deal with. This research discovered that the volunteer allotment organization of Yingge Ceramics Museums has been very complete since it was founded in 2000. The museum has, especially, value the resources of local volunteers and used their special local features to assist museum operations. In year 2006, Yingge Ceramics Museum launched a community-building program. It recruited local citizens as the volunteers in community service team, which fully used the special features of local volunteers and made complete the ideal of citizen participation in museums. At the meanwhile, it helped create the co-building mechanism of mesuems and community and improve the interaction between Yingge Ceramics Museums and the community and improve the local development. The fourth chapter analyzed the effect volunteering personnel have brought for Yingge Ceramics Museum, which could be used as reference for how local museums allot volunteers and volunteers’ assistence in museums’ practice of their operational strategies.

The results of this research were concluded in the following three points:
1. The meaning of volunteering organization in Yingge Ceramics Museum: Yingge Ceramics Museum used the local features of their volunteers to help them boost the local community development. Also, with the volunteers’ mobilization, not only the community citizens have become more involved in activities launched by the museum, the intension of local cultural activities has also been enhanced.
2. Local museums and community co-building mechanism: Volunteering organizations were served as the medium of the co-building of the local community. Yingge Ceramics Museum empowered citizens. Also, it helped them to reach the consensus between the community and the museum and to work hand in hand with the same vision of local development.
3. Local museums can help the growth of autonomous local organizations: Local museums should create a volunteer organization which carries the mission of local development and help the organization operate autonomously. They could even be separated from the museum system and boost local development on their own.

並列關鍵字

Museum volunteers；the Volunteers in Community Service Team

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