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  • 學位論文

博物館第一線從業人員引導參觀民眾避難安全之探討

A Study on the Museum Safety Evacuation of Visitors Guided by First Responder

摘要


摘要 國內大型博物館為人群聚集之處,而其面對民眾的第一線從業人員,除了滿足民眾參觀的基本需求外,其對於民眾參觀社教場所環境安全避難之認知能力也是非常重要。本研究的目的在於探討分析接觸民眾的第一線從業人員緊急應變處理的能力與缺失,再進一步對於第一線從業人員訓(演)練與運作提出建議,本研究使用問卷調查法以國內兩大型博物館內第一線從業人員為對象。 研究結果發現:「從未參加過」教育訓練人員,其工作性質以志工佔多數、「消防自衛編組」之避難引導班人員的配置較少、警報系統有誤作動、第一線從業人員服務數量不足、對於自己利用救災器材來處理意外事故的能力不足等問題;在自衛消防編組之配置,兩場館共同的現象為:(1)避難引導班為火災發生時最重要的一環,但救護組的人數編制頗多,建議依照館所建材即屬性做有效調整。(2)「消防自衛編組」中不清楚或是未被編入之比例過高,建議可於訓練中加強沙盤推演、兵棋演練等之實際操作,亦可進行不定時抽檢,增加人員的危機意識,以建立第一線從業人員對於消防自衛編組之「有效認知」。而教育訓練次數增加與安全認知為正相關,但訓練超過「7次以上」則產生負相關,因此建議訓練課程應做適度調整變化。防災安全教育訓練可將緊急應變自衛編組置入新進員工手冊中,並定期更新緊急應變因應手冊,務使人員充分「有效認知」其職責所在、增進人員的危機意識及因應緊急危難。

並列摘要


Abstract This study focus on the cognition of public safety evacuation for the visitor service personnel in museums. It is necessary to give the visitors the ability of safety evacuation in a public environment besides basic services. By analyzing the ability and flaw of these personnel, this study also gave some suggestions on their trainings and operations. Questionnaire survey was used to analyzed the data. This study concentrated on the visitors’ service personnel of two famous museums in southern Taiwan. The research had found out that those personnel who never participated in education and training were mostly volunteers. There were also not enough people for evacuation guidance and visitor service personnel. Alarm systems had sometimes false alarm and the visitor service personnel did not have the ability to use equipments to deal with accident. The visitor service personnel that had more than seven times of education and training to have a reverse effect. This showed the training courses should be modified for these people. If personnel were not enough, the museum is recommended to strengthen the escape facilities. Emergency response team should be put into the manual of new staff. This manual should be renewed all the time, so that personnel can understand their duty and increase the ability to handle urgent accidents.

並列關鍵字

fire protection museum evacuation

參考文獻


顏上晴(2002)。博物館到館參觀導引研究-以國立科學工藝博物館為例。科技博物,6(3),47-61。
顏上晴(2000)。博物館觀眾導引之研究-以國立科學工藝博物館為例。科技博物,4(5),86-109。
蔡明田(2003)。影響勞工工作安全認知相關因素之研究-管理影響工作安全之模式驗證。人力資源管理學報,3(3),127-152。
鄭琮琰(2003)。大型空間展覽場展覽活動之避難安全評估之研究-以台北世貿展覽館為例。私立中原大學室內設計學系碩士論文,桃園縣。
Valerie, D., & Sharon , L. J. (1999). Building an emergency plan. (A guidebook for museums and other culture institutions). Los Angeles: Getty Conservation Institute.

被引用紀錄


賴緯駿(2013)。從通用設計觀點探討會展空間室內火災逃生動線規劃設計之研究-以臺北世界貿易中心南港展覽館為例〔碩士論文,國立臺北科技大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0006-1801201315170400

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