轉換型領導、角色壓力、人格特質及離職傾向之研究－以南部地區觀光旅館業為例

A Study of Transformational Leadership, Role Stress, Personality Traits and Turnover Intention-an Example of Tourist Hotel Industry in South Taiwan

林胤宏(Yin-Hung Lin)

指導教授 ： 李元墩

共同指導教授 ： 林秋娟(Chiu-Chuan Lin)

長榮大學/管理學院/經營管理研究所/碩士(2012年)

https://doi.org/10.6833/CJCU.2012.00133

摘要

觀光產業被視為是21世紀之明星產業，根據交通部觀光局2008年及2009年統計國內觀光業，所占GDP百分比逐年成長。本研究以轉換型領導為自變項，離職傾向為依變項，並以角色壓力為中介變項，探討觀光旅館業員工角色壓力在轉換型領導與離職傾向之中介效果，並將人格特質視為角色壓力與離職傾向間的干擾變項，以了解各變項間的影響效果。
本研究採用問卷填答方式，受測對象為國內台灣南部地區20家觀光旅館之員工，透過立意抽樣方式共發出300份問卷，共計回收有效問卷245份，有效回收率為81.66％，並應用變異數分析、複迴歸分析、Pearson相關分析、層級迴歸分析等統計方法驗證本研究之假設。
根據分析結果歸納出研究結論如下：1.轉換型領導與角色壓力有顯著負向相關，且有顯著負向影響；2.角色壓力與離職傾向有顯著正向相關，且有顯著正向影響；3.轉換型領導與離職傾向有顯著負向相關，且有顯著負向影響；4.角色壓力在轉換型領導與離職傾向中具有完全中介效果；5.人格特質在角色壓力影響離職傾向過程有不顯著的正向干擾效果。最後就本研究之研究發現與結果作管理意涵之探討，並具體呈現研究貢獻與建議，以供學術界與企業界作為參考之用。

關鍵字

轉換型領導 ； 角色壓力 ； 人格特質 ； 離職傾向 ； 觀光旅館

並列摘要

The tourism industry is seen as the star industry of the 21st century. According to Tourism Bureau, MOTC the 2008 and 2009, the domestic tourism industry, the share of GDP is growing year by year. The purpose of this research was to test a hypothesized model regarding transformational leadership, role stress and turnover intention in South Taiwan tourist hotel. Besides, the study defined the Personality Traits as a moderator between the role stress and turnover intention.
This research adopted questionnaire for research survey. After using purposive sampling, there were 245 effective questionnaires returned among 300 questionnaires distributed from 20 tourist hotels in South Taiwan. The usable returned rate was 81.66%. The data were analyzed by a variety of statistical methods, such as regression analysis, Pearson product-moment correlation, hierarchical regression analysis and ANOVA to testify the hypotheses of this study and fit-appropriation model of theory building. The results of this study are concluded as follows:
1.There is a significant negative correlation between transformational leadership and role Stress. Transformational leadership has a significant negative effect on role stress.
2.There is a significant positive correlation between role stress and turnover intention. Role stress has a significant positive effect on turnover intention.
3.There is a significant negative correlation between transformational leadership and turnover intention. Transformational leadership has a significant negative effect on turnover intention.
4.Role stress shows a significant mediating effect between transformational leadership and turnover intention.
5.Personality traits shows a positive but non- significant moderating effect between role stress and turnover intention.
Finally, this researcher takes the management implications according to the research findings and results and provides concrete contributions and suggestions for industrial and academia reference.

並列關鍵字

Transformational Leadership ； Role Stress ； Personality Traits ； Turnover Intention ； Tourist Hotel

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