應用混合D.B.A.與DEMATEL建立產業群聚績效評估模式研究-台灣工業區的實證分析

Building Model to Measure Performance of Industrial Clusters with Hybrid D.B.A. and DEMATEL-Empirical Research of Industrial Parks in Taiwan

林明煙(Ming-Ian Lin)

指導教授 ： 李元墩

共同指導教授 ： 何財能(Tsai-Neng Ho)

長榮大學/管理學院/經營管理研究所/博士(2013年)

https://doi.org/10.6833/CJCU.2013.00120

摘要

本研究的主要目的為應用混合多目標準則決策方法以建立一個新的產業群聚績效評估模式，同時選擇台灣經濟部管理的工業區為實證研究對象，藉以驗證此一模式的可行性與適切性。
研究的過程首先建立一個完整BSC(平衡計分卡)的流程構面結構；然後使用DEMATEL(決策試行及評價實驗)方法，分析構面的彼此影響與因果關係；接著以AHP(階層層級分析)方法獲取構面的重要性權重，並應用DEA(資料包絡分析)模式探討不同決策方案的效率值，最後利用整合的AHP與DEA方法計算決策方案的總合效率值，以此作為決策單元績效衡量依據。
本研究結果有以下三項重要發現：(1)混合方法可以得到更為明確的績效評核結果，使被評估單位的績效排序很明確詳細的被顯示出來(2)由於AHP與DEMATEL屬性不同，AHP聚焦在重要度比較：DEMATEL聚焦在互相間影響程度，研究結果發現，比較每一構面在重要性與影響性的關係是呈現兩條相反的趨勢線 (3)當應用此一新的模式來評估產業群聚績效時，不論是縱向或橫向關係都可以利用此一新的模式來貫穿，形成一個嚴謹的研究鏈，這是非常具有價值的發現。
由於本研究的實證步驟與分析嚴謹，因此研究結果所提出的混合D.B.A與DEMATEL模式，不只可應用在產業績效評估，並可以成功的應用在不同領域績效衡量研究上，對於必須精確得到評估結果與績效排序的研究議題幫助更大。

關鍵字

資料包絡分析 ； 平衡計分卡 ； 階層層級分析 ； 決策試行及評價實驗 ； 混合D.B.A.模式 ； 產業群聚

並列摘要

This research aims at building a new model of hybrid MCDM approaches which measuring performance of industrial clusters, meanwhile, through implement empirical analysis for industrial parks in Taiwan to affirm the validation of this new model.
The complete process of this research is established on the basis of BSC framework, afterward, use DEMATEL approach to analyze mutual effect and causal relationship among BSC perspectives; AHP analysis is also an important process to obtain BSC perspectives weights for aggregating whole efficiency value before applying DEA method to analyze DMUs quantitative information. As a result, all DMUs performance that integrated by AHP and DEA is realized.
The findings in this research are: the first, it can clarify the ranking problem for all DMUs and solve paradoxical DEA methodology when this new model is used to explore and evaluate performance; second, the BSC perspectives affection between AHP and DEMATEL is on opposition after analyzing AHP and DEMATEL separately; third, the correlation between the crosswise causal relationship and length wise subordinate relationship is positive when linked D.B.A. approach with DEMATEL.
Hence, the proposed new model, integrated DEA, BSC, AHP and DEMATEL, will to be a comprehensive and up-to-date model and can be successful and pinpoint measuring performance on different research areas.

並列關鍵字

DEA ； BSC ； AHP ； DEMATEL ； Hybrid D.B.A. ； Industrial Cluster

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