隨著全球經濟環境的變遷,各行各業為了提升自己在全球的競爭力,開始和其他相關性產業做策略聯盟,發展屬於自己的經濟優勢,在轉型的途中,會面臨許多的困難,找出解決的關鍵因素,是未來產業轉型及發展所需面臨的重大課題。 本研究旨在探討製造服務化實施障礙之探索與建構,將透過文獻整理,建立「製造服務化實施障礙之初步層級結構」,接著以焦點群體法,與學術界和業者進行討論和分析,整合後建構「製造服務化實施障礙之確定層級結構」。 綜合本研究之相關文獻探討、焦點群體法以及層級分析法實證,本研究對製造服務化實施障礙提出五項關鍵障礙:(1)在製造服務化實施障礙之構面中,「競爭者、供應商與合作夥伴」構面相較於「專業知識」構面、「產品與活動」構面與「組織結構及文化」構面較為關鍵;(2) 在製造服務化實施障礙之構面中,「競爭者、供應商與合作夥伴」構面以「不易協調和合作」之特質較為關鍵;(3) 在製造服務化實施障礙之構面中,「專業知識」構面以「知識管理實施困難」之特質較為關鍵;(4) 在製造服務化實施障礙之構面中,「產品與活動」構面以「服務衡量不易」之特質較為關鍵;(5) 在製造服務化實施障礙之構面中,「組織結構及文化」構面以「很難建立以服務為導向的組織結構和文化」之特質較為關鍵。
As the transition of global economic environment and to elevate global competitive ability, business units started to form strategic alliance with companies in related industries. Therefore, determining the key factors to deal with difficulties faced during industrial transformation and development. This research is mainly an exploratory research discussing barriers faced in servitization, and establishes “initial layer structure of barriers in servitization implementation” through literature review, followed by focus group interviews with experts from academic field and industry, to form the “final layer structure of barriers in servitization implementation.” Comprehensively viewing the literatures review, focus group interview and empirical evidences from AHP. This research brought out five key barriers in servitization implementation: (1) in the dimension of barriers of servitization implementation, rather than dimensions of “expertise”, “product and campaign” and “organizational structure and culture”, “competitor, supplier and partner” is the key dimension. (2) The key characteristic in the dimension of “competitor, supplier and partner” is “hard to coordinate and cooperate.” (3) The key characteristic in the dimension of “expertise” is “difficulties of implementing knowledge management.” (4) The key characteristic in the dimension of “product and campaign” is “hard to measure service quality.” (5) The key characteristic in the dimension of “organizational structure and culture” is “hard to establish a service-oriented organizational structure and culture.”