遭受職場暴力後加護病房護理人員情緒智力與情緒反應相關性探討 -以南部某醫學中心為例

To Examine the Relationships between Emotional Intelligence and Emotional Reactions among ICU Nurses who Experienced Workplace Violence : Example of a Medical Center in South Taiwan

余子潔(Tzu-Chieh Yu)

指導教授 ： 林俐伶

長榮大學/健康科學學院/護理學系(所)/碩士(2015年)

https://doi.org/10.6833/CJCU.2015.00146

摘要

本研究目的在探討加護病房護理人員職場暴力發生率及了解遭受職場暴力後加護病房護理人員的情緒反應與情緒智力之間的相關性，採橫斷性研究設計方便取樣，以南部某醫學中心加護病房為研究場所，使用結構性問卷進行資料收集，由取樣對象自行填答問卷，共回收有效樣本248份，以SPSS 19中文套裝軟體進行資料分析，含描述性統計：次數分配、百分比、標準差；推論性統計：卡方檢定、獨立樣本T檢定、單因子變異數分析、Pearson’s 相關係數分析等統計方法。
研究結果發現，（1）在盛行率方面，加護病房職場暴力一年內盛行率為57.7%，其中最高為語言暴力90.2%、依序為身體暴力42%、威脅行為21.7%，進一步分析遭受職場暴力後加護病房護理人員，其（2）情緒智力與能力進階層級、工作總年資有顯著相關，工作年資越深及能力進階層級高的護理人員情緒智力較高，但情緒智力則與工作科別無顯著關係，（3）情緒反應與工作科別、能力進階層級及工作總年資無顯著相關，（4）情緒智力較高，遭受職場暴力後情緒反應則較小，但未達統計顯著性。基於此研究結果，針對臨床實務及護理行政提出建議，護理職場需加強預防職場暴力與情緒管理教育課程，同時，護理行政體系需建立職場暴力通報與情緒諮商輔導機制。

關鍵字

加護病房 ； 職場暴力 ； 情緒反應 ； 情緒智力

並列摘要

This study aims to explore the workplace violence incidence and the relationship between emotional intelligence and emotional reactions among intensive care unit nurses after experienced workplace violence. The study applied a cross-section correlational design. A total of 248 participants were recruited through a convenience sampling procedure from a medical center in southern Taiwan. Data were collected using a structured self-reported questionnaire. The SPSS for window 19.0 Chinese version was used to conduct data analysis including descriptive statistics, t-test, ANOVA, Chi-square, and the Pearson’s correlation coefficient.
The results show that first, the workplace violence prevalence in the intensive care units was 57.7%, in which 90.2% was verbal violence, 42% was physical violence, and 21.7% was threatened behavior. Second, the emotional intelligence was related to the professional clinical ladders and the work seniority significantly. The higher level of the clinical ladder and work seniority had higher level of the emotional intelligence. However, there was no significant difference appears in terms of working units. Third, the emotional reactions were not related to the professional clinical ladders, the work seniority, and working units significantly. Finally, although the study showed that the higher level of the emotional intelligence was, the lower level of emotional reactions the participants had, the relationship between two variables was not statistically significant.
Based on the results of this study, recommendations for clinical practices and nursing administrations are proposed. The nursing practice environment should strengthen prevention mechanism in workplace violence, and increase emotional management education. In addition, the nursing administrations should establish circulating systems and the emotional counseling consultative mechanism after workplace violence happened.

並列關鍵字

Intensive Care Unit ； Workplace Violence ； Emotional Reactions ； Emotional Intelligence

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