以SIP實現情境感知之VOIP智慧型轉接系統

A Context Aware VOIP Auto Attendant based on SIP

陳谷君(Ku-Chun Chen)

指導教授 ： 王献章

長榮大學/資訊暨工程學院/資訊管理研究所/碩士(2007年)

https://doi.org/10.6833/CJCU.2007.00114

摘要

本論文提出一個基於SIP協定 (Session Initial Protocol)之自動接轉網路語音對話(VoIP)系統，以SIP協定為基礎，並結合情境感知 (Context aware)概念，將搜尋得到的使用者資訊進行解譯分析並加以儲存，根據這些資訊做出相因應的服務決策。本研究將使用Context aware技術搜集並儲存使用者情境資訊，提供系統作為判斷需提供之服務類型，以便系統幫助使用者過濾不必要的資訊。

關鍵字

情境感知

並列摘要

SIP protocol, with the advantages of been simple and efficient, had become more popular to integrate with context-awareness computing technologies. This paper proposed a SIP based research framework which integrate automatic speech generation to provide more convenient communication between users. Based on the proposed approach, a SIP context server and several SIP agents hosted on PC or PDA (Personal Digital Assistant) were built and tested. If the call party is absent or busy to answer a call, the context-awarded message is automatically replied to the caller via natural speech. The experiments showed an encouraging result of the proposed system, especially on the satisfaction of message transferring rate and service waiting time.

並列關鍵字

Context aware ； SIP ； VOIP

參考文獻

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