企業如何管理進駐客戶內部的專案團隊之組織認同：以宏都拉斯的資訊科技業為例

HOW FIRMS MANAGE THE HYBRID ORGANIZATIONAL IDENTITY IN CUSTOMER ON-SITE PROJECT TEAMS: A RESEARCH FROM THE HONDURAS IT INDUSTRY

馬里奧(Ramirez, Mario)

指導教授 ： 謝英哲

國立清華大學/科技管理學院/國際專業管理碩士班(IMBA)/碩士(2017年)

摘要

N/A

關鍵字

信息技術 ； 互聯網服務提供商 ； 技術支持工程師 ； 混合組織認同 ； 廣域網 ； 局域網 ； 網絡運營中心 ； 停電原因 ； 服務質量

並列摘要

Firms all over the world develop projects with strategic partners for efficient and effective management and pursuit of goals. It is a common practice to request outsourcing services from expert consultation firms, regarding business areas such as legal, financial, Information Technology (IT) and several others. Firms will normally engage in short-term period projects with experienced players from consultation firms for project deployment activities.
This study focuses on the managerial challenges and aspects of developing an extrafirm project team on a provisional work-role with a long life-span, more specifically how do two firms –a consultation firm and its customer– manage a shared line-of-command for an on-site project team and how this team manage to adapt to this complex work environment. In-depth interviews were conducted with 16 IT professionals, 12 from the consultation firm and 1 from each customer involved. From these interviews, 4 case studies were developed as there are four customer firms involved in this research paper. All of the 12 interviewees from the consultation firm reported a transition shock of high magnitude during the initial stage of the project, while the interviewees from the customer side reported different managerial conflict strategies for the on-site team.
The findings of this study suggest that macro-transitions may develop in functional to project unit transitions, when this transition is one of such a kind that it is done at a firm-to-firm level. This research further establishes a communication model to moderate the conflicts of the hybrid organizational identity in a project team between two firms.

並列關鍵字

IT: Information Technology ； ISP: Internet Service Provider ； TSE: Technical Support Engineer ； HOI: Hybrid Organizational Identity ； WAN: Wide Area Network ； LAN: Local Area Network ； NOC: Network Operating Center ； RFO: Reason For Outage ； QoS: Quality of Service

參考文獻

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