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  • 學位論文

校正實驗室評選研究-以半導體封裝測試廠為例

Calibration laboratory selection study--A case study of semiconductor assembly

指導教授 : 林則孟
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摘要


本研究的目的為定義第三方校正實驗室評選之關鍵準則—以某台灣半導體封裝測試廠為例。在校正實驗室評選方面,必須考慮多方面的問題,如專業知識,校正費,量測不確定度等,而這方面相關研究相當有限。然而,國際標準規範和公司的客戶已經要求所有量具及量測設備應提供校正活動記錄,以提供產品符合要求的證據。 本研究提供一個系統化的校正實驗室評選模式;首先,先利用模糊德爾菲法(Fuzzy Delphi method)定義關鍵準則及使用模糊Kano模型(Fuzzy Kano model)分類品質屬性;在第二階段,透過層級分析法(Analytic Hierarchy Process, AHP)求取評選準則的權重值;最後,再將所求得之權重值整合折衷排序法(VlseKriterijumska Optimizacija I Kompromisno Resenje, VIKOR)對校正實驗室做績效排序。透過與篩選出之最佳校正實驗室建立採購合約,可以降低公司每年校正成本;除此之外,不僅可以完成定期校正,以避免稽核異常,同時也保證了儀器的準確度,以避免不必要的客戶投訴。 本研究經實例分析結果發現,在三構面及14項評選準則中,「必要品質」是最重要的構面項目,而儀器能力、專業知識、校正費、收/送件和實驗室管理是前五大評選準則;由此可知,決策者較重視校正實驗室標準件之準確度與解析度、人員之儀器校正技術與管理能力、標準件之定期維護與校正、合理的校正費以及收/送件服務等。

並列摘要


The purpose of this study is to identify the key third-party calibration laboratory selection criteria for the semiconductor assembly and test company in Taiwan. Literature on calibration laboratory selection, that considers several matters such as professionalism, calibration fee, uncertainty, are relatively limited. However, both international standards and company’s customers have required that all gauges, measuring instrument should provide calibration activity record to provide evidence of conformity to product requirement. The value of this research provides a systematic laboratory selection model. Initially, identifying the critical criteria and classifying the quality attribute by the fuzzy Delphi method and Fuzzy Kano model separately. In the second phase, calculate the important weight of criteria by the AHP. Finally, ranking qualified calibration laboratory by the VIKOR. Creating a procurement contract with a filtered and qualified calibration laboratory to reduce the annual calibration cost. In addition, it not only can complete periodic calibration to avoid auditing finding but also ensure the accuracy of instrument to avoid unnecessary customer complaint. The proposed approach has also been examined by a case study. The research result shows that must-be attribute is the most important criterion group. At the detailed sub-criteria level, instrument capability, specialize knowledge, calibration fee, send and receive service and laboratory management are the top five criteria. Therefore, the decision-makers have shown much concern for accuracy and resolution of standard unit, standard unit maintenance and calibration record, lab staff’s technical and quality management skills, reasonable calibration fee and send/receive service.

參考文獻


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