透過您的圖書館登入
IP:3.232.108.171
  • 學位論文

中山科學研究院執行經濟部科技研究發展專案績效之探討

A Study on the Performance of Technology Development Project-An Example of CSIST

指導教授 : 吳美連
若您是本文的作者,可授權文章由華藝線上圖書館中協助推廣。

摘要


論 文 摘 要 本研究係因科技專案原始之規劃、執行、控管等機制與相關配套措施,均為因應經濟部所屬財團法人研究機構而設計,而中科院為隸屬國防部之國防研究機構,其執行科技專案之實際績效如何?中科院的員工對參與科技專案的反應如何?引發探討之動機,科技專案的運作,係由研究機構將研發成果移轉廠商,以提昇產業技術的研發水準,而上述的績效探討可藉由內、外部顧客滿意度著手進行調查,並將調查結果提供具體建議,作為中科院執行與評估科技專案之參考。 經由相關文獻之探討,得以建構本研究之研究觀念,以探討「服務氣候」及「員工福祉氣候」作為調查內部顧客滿意度的工具,而外部顧客則套用PZB服務品質引申模式,參考中衛發展中心之問卷作為衡量滿意度之工具著手進行調查。 在實證研究上,對於中科院執行科技專案的員工進行調查,獲得結論: (1) 服務氣候方面:對「管理者之行為」、「後方勤務之支持」兩項有較高的滿意度,對於「系統支持」的滿意度最低。 (2) 員工福祉氣候方面:對「組織地位與形象」、「監督管理」兩項有較高的滿意度,對於「組織發展之支持」滿意度最低。 (3) 不同學歷的員工在滿意度上有顯著差異存在,擁有博、碩士學歷的員工顯著低於大學教育程度員工。 (4) 不同年齡的員工在滿意度上有顯著差異存在,年齡層較低的員工顯著低於年齡層較高者。 (5) 擔任不同職務在「系統支持」上有顯著差異存在,擔任計畫主持人者之滿意度顯著低於擔任工程支援人員者。 對參與合作開發廠商進行調查獲得結論: (1) 對於「合作研發內容所得的成果與效益」滿意度最高;其次為「研發技術本身」、「技術移轉過程中」。 (2) 對於「技術轉移後」滿意度最低。 (3) 對於「降低生產成本」、「時效性的掌握」滿意度較低。 (4) 不同產業類別在滿意度上有顯著差異,機械自動化產業者顯著低於民生化工類產業者。

並列摘要


ABSTRACT The original mechanisms and relative measures of the Technology Development Projects sponsored by Ministry of Economic Affairs, including proposals, execution and control & management etc., were specially developed only for its subordinated juridical-person research institutes. However, the Chung-Shan Institute of Science and Technology(CSIST) is a subordinated establishment of Ministry of Defense, when it executes these projects, whether the mechanisms can demonstrate the actual accomplishments and what are the responses of its staffs remain to be further explored. The know-how of the Technology Development Projects will be transferred to the local authorized manufactures to improve their technical levels. The preceding accomplishments can be investigated via questionnaire survey on both internal and external customers regarding to their satisfaction of service. In this study, we will contribute the solid recommendations as per the questionnaires results we obtained, and CSIST can use the said results to evaluate the execution results of its Technology Development Projects. The research concepts of this study can be built by the survey of interrelated documents and can be utilized as the tools of internal customers satisfaction of service for the “Service Climate” and “The Climate for Employee Well-Being”; whereas, as for the external customers satisfaction of Service, it can be established by applying the PZB quality service derived model and the questionnaires got from Corporate Synergy Development Center. In the substantial research, the investigation results we got from CSIST staffs on their Technology Development Projects are concluded as follows: (1) Re: Service Climate: Higher satisfaction of Service on “Manager Behavior” & “Service supported”. Lowest satisfaction of Service on “System Supported”. (2) Re: The Climate for Employee Well-Being: Higher satisfaction of Service on “Organization Status” & “Supervision”. Lowest satisfaction of Service on “Organization Career Facilitate”. (3) The outstandingly different satisfaction of Service due to different educational backgrounds. (4)The outstandingly different satisfaction of Service due to different age. (5)The outstandingly different satisfaction of Service on “System Supported” due to different position. The Investigation Conclusions got from the cooperated manufacturers are stated below: (1)Highest satisfaction of service on “an abundant harvest got from projects”; secondary satisfaction of service on “Technologies” & “Transfer processes”. (2)Lowest satisfaction of service on “after Transfer”. (3)Lower satisfaction of service on “Cost Reduction” & “Timing Control”. (4)The Outstandingly different satisfaction of service from different fields of industries.

參考文獻


1. 石原勝吉原著,楊德輝譯(民80),「服務業的品質管理」
8. 經濟部技術處及台灣經濟研究院(民89)編印,「科技專案績效考評作業相關議題研究」
11. Heskett, F. L., Jones, T. O., Loveman, G. W., Sasser W. E. , & schlesinger L. A.(1991), Putting the Service-Profit Chain to Work, Harvard Business Review, March-April, Pp.164-174.
1. Bearden, W. & Teel, E.T. (1983), Selected Determinants of Consumer Satisfaction and Complaints Reports, Journal of Marketing Research, February, Vol.20, Pp.21-28.
2. Bolton, R. N. & Drew, J. H. (1991), A Multistage Model of Customers, Assessment of Service Quality and Value, Journal of Consumer Research , Vol. 17, March, Pp.375-384.

被引用紀錄


楊淑君(2006)。某中小企業執行政府專案計畫之社會網絡關係分析〔碩士論文,國立中央大學〕。華藝線上圖書館。https://www.airitilibrary.com/Article/Detail?DocID=U0031-0207200917340767

延伸閱讀