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  • 學位論文

核能電廠主控制室電腦化程序書對團隊溝通與績效的影響

The Effects of Computer-Based Procedures on Team Communication and Performance in Nuclear Power Plants Main Control Rooms

指導教授 : 林久翔
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摘要


在核能電廠主控制室裡,由三位運轉人員所組成的團隊要在所有的情境下確保電廠的安全,譬如說在一般、異常、或者緊急的狀況下,為了減少運轉人員的失誤,於是發展了操作程序書,以幫助運轉人員能夠有效率且準確地執行各項運轉程序,加上在團隊互動上,由於個人作業型態的變革,以及自動化系統可能會改變組員彼此之間溝通與合作的機能,進而影響到團隊作業的績效,所以評估核能電廠主控制室團隊之間的互動將會是人因工程研究的重要議題之一。因此本研究擬以紙本程序書、電子程序書、電腦化程序書這三種操作程序書型態與團隊之間作為探討對象,以瞭解電腦化程序書對核能電廠運轉人員之溝通、操作行為、情境知覺與作業績效的影響,並以行為觀察與問卷調查法來蒐集受試者在使用不同型態之程序書下,作業活動與情境知覺之相關資料,最後再進行統計分析。本研究實驗結果指出,使用電腦化程序書對於降低具有決策功能之溝通行為與提高情境知覺方面具有顯著的效果,並且可以縮短運轉人員在查閱相關資料之時間,但是對於團隊作業績效而言並沒有明顯的效果。對於未來核能電廠主控制室電腦程序書之設計,期望本論文可作為相關的參考資料。

並列摘要


For a main control room (MCR) of a nuclear power plant (NPP), a team of three operators have been adopted to enhance the safety of all the scenarios including general, abnormal, and emergency procedures completely. In order to reduce the errors of operators, operating procedures were developed to promote performance. Due to the change of the task of the operators, and the automation following the digitalization of the plant, there might be changes in each team member’s role, function, and the mutual communication and cooperation may also be altered, influencing the teamwork performance. Thus, evaluating interaction of the team operators in the MCR of NPP would be one of the intriguing issues of human factor engineering (HFE) research. Therefore, the purpose of this study is to measure the effects of computer-based procedures on team communication, behavior, situation awareness, and performance in the MCR of NPP. This study involved a survey, comprised of two sets of videos and questionnaires using INTERACT and SART. The quantitative analysis was conducted through descriptive statistics and Pearson correlation. Results of this study showed that teams had lower communication in the decision making process and higher situation awareness, and reduced the time of search when using computer-based procedures, but there is no statistically significant effect on team performance. This study contributed to the design of computerized procedures and levels of computer-based procedure systems automation to the human-system interface (HSI) design.

參考文獻


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