無薪假對員工士氣影響之個案研究—以S公司為例—

A Case Study About the Impact of Unpaid Leave on the Employees’Morale– Using S Company as an Example –

黃靖如(Ching-Ru Huang)

指導教授 ： 丁姵元

中原大學/商學院/企業管理研究所/碩士(2010年)

https://doi.org/10.6840/cycu201000748

摘要

摘　要

本研究主要探討面臨不景氣環境時，企業實施無薪假的管理模式進行深入的質化研究；探討企業在面臨外部環境變化及原有內部經營模式之下，實施無薪假所面臨的問題挑戰與對員工士氣的影響，並探討企業面臨不景氣時，應採取的危機管理模式。

本研究主要以電子零組件產業中之S公司為個案，透過個案與深度訪談進行研究，從蒐集產業及個案企業的完整資料，再透過與個案企業中經歷無薪假與經歷無薪假並離職的員工進行深度訪問，並深入分析與瞭解本研究問題。

本研究將個案公司實施無薪假作為危機應變作法的影響因素歸納為外部產業環境面及內部企業本質面；並依事前、事中及事後的時序觀點進行研究分析，以提出企業危機管理模式的作法，最後扼要呈現本研究所提出之危機管理模式之結論與建議，作為未來企業在建立危機管理模式時，策略規劃之參考。

本研究發現，企業平時若無法掌握產業變化、無良好內部溝通管道、績效管理制度不完善、未建立危機管理模式，都可能造成企業在遇到不景氣狀況時，無法即時提出有效因應策略，即使採取了亡羊補牢的措施，仍可能對員工士氣造成打擊。本研究建議，企業可以從建立公司企業文化、加強產業分析能力、改善績效管理辦法、建立危機管理機制、溝通管道等方向來進行改善企業體制的缺失。

關鍵字

個案研究 ； 員工士氣 ； 危機管理 ； 無薪假

並列摘要

ABSTRACT

This research aims to explore a company’s problem and impacts of labor relationship when it adopted unpaid leave as a crisis management tool in an economic depression environment.
Through the qualitative research, it is also hoped to explore how the compamy raise staff morale and business performance in order to maintain stable labor relations.

S Corporation, an electronic component industry has been used as an case study in the research. Firstly, industry and company information were collected thoroughlyand secondly, several in-depth interviews with current and former staffs who had been through the unpaid leave were conducted as methodology of the research.

In this research, we induced that the impact factors of the company which regarded the implementation of unpaid leave as a crisis management approach are external environment factors and internal company factors. Moreover, they are also in time-order which include prior, during and after. It is also hoped that the finding from this research would be able to give some suggestions about crisis management and strategic planning for other enterprises.

The research found that the S Corporation appears not have a good ability in forcasting and facing changes in the industry. There seems to be lack of good internal communication channelgs within the company. Moreover, the performance management seems to be problematic as well. The data suggests that the company fail to establish crisis management system which may make unsuitable, ineffective policy or measures when confronting the recession. Even when the some actions are taken, the staff morale have been affected significantly. This research suggests that the businesses can set up a strong corporate culture and strengthen industrial analysis capabilities, improve performance management practices, establish crisis management mechanisms, communication channels in order to improve the lack of enterprise system.

並列關鍵字

case study ； employee morale ； risis management ； unpaid leave

參考文獻

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