以人力資源主管的觀點看MBA能力

Investigating MBA's Competencies - From The Perspective of Human Resources Managers

鄭宜真(I-Chen Cheng)

指導教授 ： 丁姵元

中原大學/商學院/企業管理研究所/碩士(2013年)

https://doi.org/10.6840/cycu201301027

摘要

MBA的教育目的是為了培養實務經理人才。台灣MBA人才濟濟，許多大學生報考MBA，希望可以找到更好工作，但事實顯示如今卻難以被業界看好。調查指出，碩士生人數雖比十年前激增四倍，但在工作表現上卻無法立即上手。
因此本研究欲了解企業對於MBA在工作能力及態度上的表現之看法，並與大學生做比較，明白MBA在職場上的優勢與劣勢。本研究為瞭解MBA在表現上的詳盡且豐富的描述，因此選擇質性研究方法，以訪談人力資源主管為主要對象，因其從事新進人員在職能上的篩選、工作分析並且其能掌握各部門員工的表現等工作內容，可以代表一間企業的角度來探看MBA。研究結果發現，人資主管對MBA在工作表現上抱持較高的期望。整體表現上，MBA在思考能力上是極大的優勢，學習能力快及企圖心強都看似有潛能，可以在未來能好好發揮，並且主動積極的態度也是企業讚許的。然而在基本的專業能力、簡報能力及MBA教育欲培養的創新能力上卻跟大學生沒有差異，而且MBA的態度在謙虛、服從性以及情緒管理上比大學生表現得較不甚理想，進而影響其適應程度與工作表現。然而，造成MBA在態度上較為堪慮的原因，可能是由於其於在學期間，獲得的理論知識常以中高階層角度思考，難以應用在剛進入的從基層做起的職場上。因此，人資主管建議MBA在學期間，不僅要將其優勢-邏輯思考能力及主動蒐集資料能力，透過用心撰寫論文來學習該能力。還有要多接觸實務，可多嘗試各樣學校及企業所辦理的實務機會。最後，對自己有正確的認識，才能避免落差的因素，並且要以虛心受教、重新學習的心態來面對職場工作，如此才能創造MBA的價值和差異。

關鍵字

職能 ； MBA ； 管理教育

並列摘要

The purpose of MBA education is to foster and educate the future managers. In Taiwan, as the result of the increased number of MBA schools, the supply of MBA is much more than the need now. Nevertheless, many college students still apply for MBA program, because they think the degree will prepare them to be better managers and help them to get better jobs. But the survey found that even though the number of graduate students has been increased to four times than a decade ago, but it does not guarantee the better quality of MBA graduates. Many recruiters argue that the MBA education is not able to prepare its graduate to get the hand of their work more quickly than the college graduates. In other words, there seems to be not so much difference in term of job performance between MBA graduates and college graduates. Therefore, the goal of this research is to analyze the strengths and the weaknesses of the recent MBA graduates comparing with the college graduates. Human resource managers will be interviewed because their jobs involving interviewing, selecting and evaluating employees who include MBA graduates and college graduate. It is believed that their opinion will provide invaluable information regarding the performance of the MBA graduates in comparison with the college graduates.
The results of this study show that there is a higher expectation in MBA graduates from the employers than the college graduates. The MBA’s do demonstrate their strengths in reasoning and intellectual ability. They are quicker in learning and have stronger motivation in pursuing success. But comparing with college graduate, there is not much difference in their professional capabilities, presentation skills, and creativities. On the other hand, comparing with college graduates, the evidences show that they tend to be more proud of themselves because they have higher degree. Also they are less obedient to their employers, because they tend to think they have better options and solutions. Moreover, they also have more problems in emotion management.
The human resource managers suggest that the MBA’s could enhance their strengths by dedicating their efforts in research and writing dissertation, because it is one of the major characteristics of MBA education which can give them the skill of collecting data and reasoning. Also, in order to learn more about real business practice, participating practical trainings, like internship, is encouraged. In addition, they should overcome their weakness by changing their attitude. In other words, they have to learn to be humble and obedient, because the knowledge they have do not equal better performance.

並列關鍵字

Competency ； MBA ； Business education

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