報表系統維護需求差異之探討-以TFT-LCD面板廠為例

企業生產報表反應生產過程中的資訊，是對資料進行顯示、統計的一種重要工具。TFT-LCD產業為了有效管控產能與追溯不良發生原因，會根據不同的動機提出報表系統維護需求，在面對需求日益膨脹下，為了瞭解動機不同的需求導向之間有何差異與影響引發了本研究動機。本研究主要目的是透過分析動機不同需求導向其差異性如何來影響對於維護類型、使用資源、滿意度與時效性，並探討如何有效的滿足維護需求而且最節省資源，以及擬定報表維護管理策略，讓資訊資源使用上更有效率。本研究採用個案研究法，收集個案公司報表維護需求單做歷史資料的回顧與分析。根據本研究分析結果發現，業務導向與個人導向需求對於維護類型、使用資源、滿意度與時效性皆有顯著性的差異。本研究結論與建議，於學術研究上可提供實證資料讓後續研究者做學術上的應用與參考；實務上，有助於產業界能夠提升在運用有限的資訊人力時，達到最高生產效率的目的。

關鍵字

報表；系統維護；需求動機；需求差異；個案研究

並列摘要

Enterprise Production report response production process information, is an important tool for displaying data and statistics. TFT-LCD industry in order to effectively control production and traceability bad yield rate reasons, will propose Reporting system maintenance demands according to different motives, in the face growing demand, in order to understand the different Demand-oriented What are the differences and the impact caused by this research motivation. Purpose of this research is to analyze the differences between demand-oriented how to influence the type of maintenance, use of resources, satisfaction, timeliness, and to explore how to effectively meet maintenance requirements and the most savings resources, and the development of report maintenance management strategy, allowing efficient use of IT resources. This research used case study, collection of Case Company report maintenance demand to do review and analysis of historical data. According to this research analysis, Business-oriented and Individual-oriented for the type of maintenance, use of resources, satisfaction, timeliness has significant differences. Conclusions and recommendations of this research, in academic research provides empirical data allow researchers to do application of academic and reference; In practice, contribute the industry to enhance the use of limited IT manpower, the reached the highest production efficiency.

並列關鍵字

Report ； System Maintenance ； Demand Motivation ； Demand Difference ； Case Study

參考文獻

5.杜秉穎(2006). 一個報表產生的視覺化表格呈現語言. 臺北科技大學資訊工程系所學位論文，1-87.

2.Zapawa, T. (2006). Excel Advanced Report Development. Publishing House of Electronics Industry.

5.Yourdon, E. (1996). Rise and Resurrection of the American Programmer, New Jersey: Prentice-Hall.

6.IEEE1219. (1998). Standard for Software Maintenance. Los Alamitos, CA: IEEE Computer Society Press.

7.Thayer, R.H., Dorfman, M. (2005).Software Engineering Glossary: Software Maintenance.IEEE Software, 22(4), 103.

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報表系統維護需求差異之探討-以TFT-LCD面板廠為例

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