行動即時通訊在工作職場造成科技壓力之研究

Technostress of Using Mobile Instant Messaging in Workplace

姜敬恒(Ching-Heng Chiang)

指導教授 ： 皮世明

中原大學/商學院/資訊管理研究所/碩士(2016年)

https://doi.org/10.6840/cycu201600377

摘要

行動即時通訊在工作職場中大量使用，方便員工與員工或是上司與下屬之間互相溝通與聯絡，提高了溝通的能力。但是當行動即時通訊被過度使用後，便無法產生有效的溝通，反而會產生科技壓力，導致生產力的下降。因此本研究針對行動即時通訊這項科技的特性進行探討，想利用聯繫性與干擾性兩項行動即時通訊的特色找到形成科技壓力的原因，並且維持生產力。本研究利用訪談歸類行動即時通訊的特性，再使用問卷調查行動即時通訊在工作職場中造成的影響，以期能了解行動即時通訊對員工帶來的困擾，並建立使用工作職場的規範，或是了解行動即時通訊會對工作上帶來何種阻礙，並找出方法避免，同時了解行動即時通訊應用在工作職場的缺點，找出改進的方法。

關鍵字

行動即時通訊 ； 聯繫性 ； 干擾性 ； 科技壓力 ； 角色壓力 ； 生產力

並列摘要

Nowadays, people are using mobile instant messaging (MIM) in workplace as a communication tool between workers, which promotes the efficiency of communication. However, it will lower the efficiency of communication and emerge techno-stress, which will decrease the productivity when MIM is overused. In that case, this study is aimed to discuss the characteristics of MIM in order to discover the reasons that form techno-stress and maintain the productivity at the same time. First, this study uses interview to dig out and classified the characteristics of MIM. Second, search out the influence of using MIM in workplace by questionnaire so that understanding the obsessions of workers which help us realize the obstacles of using MIM in workplace and establish the rules in workplace. Third, locate the method to prevent or improve the weak point of using MIM in workplace.

並列關鍵字

mobile instant messaging ； presenteeism ； interruption ； techno-stress ； role stress ； productivity

參考文獻

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