薪酬管理與員工工作態度之關聯性研究

A Study on the Relationship between Pay Management and Work Attitude

丁玉芳(Yu-Fang Ting)

指導教授 ： 諸承明

中原大學/商學院/企業管理學系/碩士(2006年)

https://doi.org/10.6840/cycu200600594

摘要

「仲介」是指在市場上撮合買賣雙方達成交易的一種有償行為，不動產仲介則是以不動產為商品，透過專業的經紀從業人員，協助買賣雙方完成買賣屋的需求。不動產產業特性與工作型態較一般產業不同，其薪資所得也較一般產業高出許多，因此吸引許多人投入不動產仲介的市場，由於薪酬制度之設計是影響個人及組織目標達成的重要因素因此，本研究旨在探討不動產仲介業經紀從業人員薪酬管理與員工工作態度的關係。

本研究以薪資結構、薪資給付基礎為自變項，員工工作態度為依變項，並以人格特質與企業形象為干擾變項，以瞭解各變項間的影響關係。
本研究結果顯示：
（一）業績獎金與員工工作滿足有顯著關聯，高比例業績獎金，可使員工工作滿足感提高。
（二）於薪資結構中增加提案獎金將可提高員工工作投入及組織承諾、於薪資結構中增加個人配車可提高員工工作滿足。
（三）公平、公開的績效評估標準、明確的職務評價以及技能評鑑制度皆可有效提高員工工作態度。
（四）績效評估方式愈明確，雖然對高內控性格人員工作投入度的影響有限，但可提高低內控性格人員工作投入的程度。
（五）企業形象與薪酬管理有明顯的替換作用，雖然薪資所得未如人員預期，但良好的企業形象可彌補薪資之不足，仍可提高員工的工作態度。

關鍵字

房屋仲介業 ； 人格特質 ； 薪資結構 ； 企業形象 ； 薪資給付基礎 ； 工作態度

並列摘要

“Agency” refers to bring two parties (i.e. buyers and sellers) together in the market to achieve the transaction, which is one kind of non-gratuitous. Real estate agency uses the real estate as the commodity and helps buyers and sellers to accomplish needs of buying and selling houses through professional agents. The real estate industry of characteristics and job pattern is different from general industry and its salary is also much higher than general industry. Therefore, the real estate industry attracts many people choosing real estate agency as their careers. Due to the design of the salary system is an important factor affecting individual and the organization’s goals achievements. Therefore, the purpose of this study discusses the relationships between compensation management and work attitude.

This study uses wage structures and basis for pay as independent variables, work attitude of employees as dependent variables, and personal traits and enterprise image as interference variables. Then, we can understand each variable’s interactions.

(一)Merit pay and employee's job satisfaction have significant correlations. Merit pay of
high ratios can promote employees’ job satisfaction.

(二)Increasing the proposal bonus in the wage structures will enhance employee's job
involvement and organizational commitment. In addition, if the wage structures
assign cars for employees, it will raise employees’ job satisfaction.

(三)Fair and open performance appraisal, clear position appraises as well as the skill
system can enhance employee's work attitude effectively.

(四)To make clearer performance appraisal, although employees of high internal locus of control have limited impacts on job involvement, employees of low internal locus of control can increase job involvement.

(五)Compensation management and enterprise imagine have significant substitution.
Although salary does not achieve employees’ expectation, the good enterprise image may make up for deficiency of the salary, still can enhance employee's work attitude.

並列關鍵字

wage structures ； personal traits ； enterprise image ； real estate agency ； basis for pay ； work attitude

參考文獻

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