旅館從業人員人格特質與工作滿意度之研究-以台灣國際觀光旅館為例

A Study of Personality and Job Satisfaction of the Staff in Taiwan International Hotels

謝琬菱(Wan-ling Hsieh)

指導教授 ： 陳文聰

國立高雄餐旅大學/餐旅學院/餐旅管理研究所/碩士(2006年)

https://doi.org/10.6825/NKUHT.2006.00017

摘要

本研究旨在探討旅館從業人員人格特質與工作滿意度之關係、人格特質與工作滿意度之差異及個人屬性在工作滿意度上之差異，並以59家台灣國際觀光旅館員工為例，本研究採用立意抽樣法，共郵寄發放590份問卷，有效回收301份，有效問卷回收率為51.0%，所得資料以描述性統計、T檢定、ONE-WAY ANOVA、皮爾森相關分析及迴歸分析進行統計分析。 所得結果得知，五大人格特質與工作滿意度皆有部分相關並且人格特質會影響工作滿意度。性別、年齡與婚與狀況在工作滿意度上皆有顯著差異。最後提出建議給予產業界及學界參考，並提出後續研究建議以供後續研究者之參考。

關鍵字

人格特質 ； 工作滿意度 ； 國際觀光旅館

並列摘要

The purpose of this study was to examine the relationship between personality and job satisfaction, the difference between personality and job satisfaction and the difference between personal characteristics and job satisfaction. Adopting mail surveys as the instrument of data collection, we investigated 301 employees in 59 international tourist hotels. We used descriptive statistics, T-test, ONE-WAY ANOVA, Pearson correlation and multiple regression to analysis. The findings were that different personalities had significantly correlation with job satisfaction and different personalities significantly effect job satisfaction. Sex, age and marital status were significantly different on job satisfaction. At the end, this study provided suggestions to hotel industrial circle and schools who are interested in this issue.

並列關鍵字

personality ； job satisfaction ； international tourist hotels

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