高中職餐旅群科生實習課程學習滿意度之相關研究 ─以屏東縣公立高中職為例

A Correlational Study on the Satisfaction of Students in Senior High School and Vocational High School Hospitality Management Towards Internship Course Learning Exemplified by Senior High Schools and Vocational High Schools in Pingtung County

戴淑美(Shu-Mei Tai)

指導教授 ： 鄭駿豪

國立高雄餐旅大學/餐旅學院/餐旅管理研究所在職專班/碩士(2014年)

https://doi.org/10.6825/NKUHT.2014.00043

摘要

本研究主題為「高中職餐旅群科生實習課程學習滿意度之相關研究─以屏東縣公立高中職為例」，研究問卷擬定後，採立意抽樣進行問卷調查，共發放332份問卷，回收332份，回收率達100%。 本研究以SPSS作為分析工具，以「影響因素」對「整體滿意度」與「推薦就讀」做迴歸；以「人口統計變項」對「影響因素」「整體滿意度」與「推薦就讀」做「單因子變異數分析」與「獨立樣本T檢定」。研究發現影響學習滿意度的因素分別為「實習課場地設備」「實習課教師教學」「實習課學習成就」「實習課同儕關係」及「實習課課程設計」等五項。此外，整體滿意度與推薦就讀受到「實習課場地設備」影響最大。 本研究以餐旅群科生一~三年級學生為研究對象，並以學習滿意度量表為工具，進行問卷調查，並將結果加以統計分析，以下結論： 壹、影響因素對整體滿意度有顯著影響效果。 貳、影響因素對推薦就讀有顯著影響效果。 參、不同人口統計變項在整體滿意度上部分有顯著差異性。 肆、不同人口統計變項在推薦就讀上部分有顯著差異性。 伍、不同人口統計變項在影響因素上部分有顯著差異性。 最後，根據本研究分析結果提出建議，以供教育行政機關、學校、教師及未來研究之參考。

關鍵字

實習課程 ； 學習滿意度 ； 餐旅群 ； 推薦就讀

並列摘要

In this study titled “A Correlational Study on the Satisfaction of Students in Senior High School and Vocational High School Hospitality Management Towards Internship Course Learning”, purposive sampling was adopted for a questionnaire survey to be carried out after the questionnaire development. A total of 322 copies were distributed, of which 322 copies were recovered, accounting for the recovery rate of 100%.
The SPSS was adopted as the analysis tool in this study, with “influential factors”, “overall satisfaction”, and “enrollment recommendation” as regression factors; the “demographic variables” were adopted to analyze the “influential factors”, “overall satisfaction”, and “enrollment recommendation” using “one-way ANOVA” and “independent sample t-test”. Findings show five factors affecting learning satisfaction, including: “internship venue facilities”, “internship teacher instructions”, “internship learning accomplishment”, “relationship with peers in internship class”, and “internship course design”. In addition, “venue facilities” had the great impact on “overall satisfaction” and “enrollment recommendation”.
The “students from the first through the third year hospitality management were adopted as the research participants. The questionnaire survey was conducted with the learning satisfaction scale adopted as the tool. The results then underwent statistical analysis to conclude the following:
1.The influential factors had a significant impact on the overall satisfaction.
2.The influential factors had a significant impact on enrollment recommendation.
3.The different demographic variables showed significant differences in the overall satisfaction.
4.The different demographic variables showed significant differences in enrollment recommendation.
5.The different demographic variables showed significant differences in the influential factors.
Finally, according to the results of the research, some suggestions were made for reference of the educational administrations, schools, teachers and future researches.

並列關鍵字

Internship Program ； Learning Satisfaction ； Hospitality group ； Recommended studying

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