工具機產業製造服務化研究

A Study of Manufacturing Servitization in Machine Tool Industry

陳諸文(Che-Wen Chen)

指導教授 ： 佘日新

國立暨南國際大學/管理學院/經營管理碩士學位學程在職專班/碩士(2013年)

https://doi.org/10.6837/NCNU.2013.00095

摘要

工具機產業為台灣重要的產業之一，台灣已是世界第四大工具機出口國家。唯台灣工具機產業在關鍵零組件自製率不高使得台灣廠商工具機在高階市場一直無法打破德國和日本大廠的獨占局面，而大陸業者挾其成本優勢在後步步進逼，除了在關鍵技術上做突破外，新的商業模式導入也是突破困境的方法。製造服務化是西方國家製造業擺脫開發中國家成本競爭的策略之一，透過增加服務內容為有形的產品增加價值，產生與競爭對手的差異。近年來台灣工具機業者也開始朝製造服務化的方向發展，但目前與西方大廠仍有一段距離，本論文目標為藉由結合Product Service System (PSS)與 Life Cycle Cost (LCC)找出一個方法來辨識台灣業者與其國外競爭對手在製造服務化進程與內容的差異與缺口，以便未來能針對缺口擬出應對的策略。

關鍵字

產品服務系統 ； 製造服務化 ； 工具機產業

並列摘要

Machine tool is one of the important industries in Taiwan. Taiwan now is the 4th biggest machine tool export worldwide. Due to lack of core technology, Taiwan machine tool manufacturers are struggling to expand market share in the high-end segment which is occupied by the competitors from developed countries. Servitization is one of the strategies for manufacturers in developed countries to compete with low cost product competition from emerging countries. Machine tool manufacturers in developed countries have been providing intangible services with selling tangible products to sustain their leading position in the market. Taiwan machine tool manufacturers have been adding more services on their product to strengthen its competitiveness. The aim of this theis is to develop a method to identify machine tool manufacturer’s progress in manufacturing servitization.

並列關鍵字

Product Service System ； Servitization ； Machine Tool Industry

參考文獻

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