教師情緒管理與工作壓力之研究--以台中縣國民中學為例

張曉雲(Xiao-Yun Zhang)

指導教授 ： 王錦雀

國立臺灣師範大學/教育學院/公民教育與活動領導學系在職進修碩士班/碩士(2007年)

摘要

本研究旨在了解台中縣國民中學教師情緒管理與工作壓力的現況；比較不同個人背景的國民中學教師在情緒管理與工作壓力的差異情形；分析教師情緒管理與工作壓力的相關情形；並探討國民中學教師個人情緒管理對工作壓力的預測力。
本研究採問卷調查法，以研究者自編之「國民中學教師情緒管理與工作壓力量表」為工具，台中縣公立國民中學教師為研究對象，採分層隨機抽樣方式，共取得399位教師為研究樣本。所得資料以SPSS FOR WINDOWS 10.0進行描述統計、t考驗、單因子變異數分析、Pearson積差相關及逐步多元回歸分析。

依據資料分析結果，本研究得到以下結論：
一、台中縣國民中學教師展現中上程度的情緒管理能力與趨中程度的工作壓力。
二、不同性別之台中縣國民中學教師在「情緒表達」與整體情緒管理層面的表現呈現顯著差異；而在其他教師背景變項上則未呈現顯著差異。
三、不同性別之台中縣國民中學教師在「人際關係」及「自我期許」層面與不同現任職務之台中縣國民中學教師在「行政支持」及「學生表現」層面所感受到的工作壓力呈現顯著差異；而在其他教師背景變項上則未呈現顯著差異。
四、台中縣國民中學教師之情緒管理與工作壓力有顯著的相關性。
五、台中縣國民中學教師之「情緒調適」能力能有效預測其工作壓力。

根據上述之研究結果，本研究提出具體建議，以供台中縣教育行政機關、學校、國民中學教師參考之用。
此外，亦針對研究之對象、變項與方法提出建議，俾供未來進一步研究之參考。

關鍵字

國民中學教師 ； 情緒管理 ； 情緒 ； 工作壓力 ； 壓力

並列摘要

This research aims to understand the present situations of emotional management and working stress encountered by junior high school teachers in Taichung County. It firstly compares the differentiation of the ways by which junior high teachers from different backgrounds tackle their emotional management and working stress. Then it moves on to analyze the relevance between these two crucial elements. The study ends with an explication of how junior high teachers can predict their working stress with the ability of emotional management.

The researcher adopts a questionnaire and designs the “Scale for Evaluation of Emotional Management and Working Stress of Junior High School Teachers” to conduct her research. Through layered random sampling, three hundred and ninety-nine public junior high teachers in Taichung County serve as the object of study. The data thus obtained are then rendered as statistics by SPSS For Windows 10.0, t-testing, one-way ANOVA, Pearson relevance between multiplication and subtraction, and progressive multiple retrospective analysis.

In terms of the outcome of analyses, the study is legibly concluded as follows:
1. The junior high teachers in Taichung County exhibit intermediate capability of emotional management and working stress.
2. These teachers of different sexes show an apparent distinction in the respect of “emotional expression” and emotional management as a whole. As to other background variants which may affect these respects, little distinction could be found.
3. The teachers of different sexes show an apparent distinction in working stress when it comes to “interpersonal relationship” and “self expectation.” So do those who face working stress of similar extent in “administrative support” and “students’ performance.” As to other background variants which may affect these respects, little distinction could be found.
4. It can be argued that there is a discernible relevancy between these teachers’ emotional management and working stress.
5. These teachers’ ability to “adjust their emotions” can effectively predict their working stress.

According to the outcome of the above-mentioned studies, the researcher attempts to propose some tangible advice for educational administrative offices of Taichung County, high schools, and junior high teachers.

Besides, the researcher also makes some suggestions about the object of study, the variants, and methodology for further reference and studies in the future.

並列關鍵字

junior high school teachers ； emotional management ； emotion ； working stress ； stress

參考文獻

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吳宗立（1996，11月）。國民中學行政人員工作壓力與因應策略之研究。國教學報，8，99-131。

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王淑俐（1997b，3月）。教師的情緒管理與人際衝突（下）。師友，357，33-36。

王淑俐（1997a，2月）。教師的情緒管理與人際衝突（上）。師友，356，17-20。