醫學校院圖書館網站可用性之研究-以陽明大學圖書館為例

醫學校院圖書館主要服務對象為該校之教職員工生，服務目標是以支援教學、研究及醫療等三大資訊需求為主，隨著網際網路的興起，大多數醫學校院師生取得資訊多以網路資源為主，所有的醫學資訊必須是可取得的、具權威性的、可靠的、正確的與及時的，因此醫學圖書館在網站的建置與資源服務的整合上更顯重要。本研究主要探討陽明大學圖書館網站之可用性，採用紀錄分析法產生可用性測試之任務後，實際進行可用性測試，輔以放聲思考法，並填寫系統可用性量表，藉由多種可用性評估方式取得質化與量化資料後加以分析，來瞭解陽明大學圖書館網站的利用情況與可用性問題，並提出具體的改善建議。研究結果顯示，受測者對於陽明大學圖書館網站的整體滿意度約有六成，共有12項服務較為常用，包括：服務電話、圖書館使用須知、館藏查詢、學位論文、視聽資料、新書通報、資訊檢索講習課程、電子期刊、臺灣聯合大學、館際合作、各項服務設定說明、各系統帳號密碼等。在陽明大學圖書館網站的可用性問題研究發現如下：1.標籤命名難以理解；2.項目分類難以辨認；3.頁面配置沒有按照優先順序組織；4.字體設計過小與顏色對比不夠明顯；5.標籤設計過於花俏；6.網頁連結重複與缺少連結。根據研究結果另提出五點建議：1.網站的建置應配合課程設計進行規劃；2. 加強整體網站在頁面配置、標籤命名及字體設計的一致性；3.增加圖書館網站內部的搜尋引擎；4.推廣圖書館利用教育的重要性；5.持續進行網站之可用性評估。

關鍵字

醫學圖書館；可用性；系統使用性量表

並列摘要

The main service targets of a medical school library are the teaching staff and the students of the school. Moreover, the service goal of the library is to support the three major information needs of teaching, research and medical services. Along with the rise of the Internet, most of the medical school teachers and students obtain information mainly from Internet resources. However, all medical information must be accessible, authoritative, reliable, accurate and up-to-date. Hence, the construction of a medical school library website and the integration of resources and services are vitally important. In the research, the main focus was the investigation on the usability of Yang Ming University Library website. After the missions of the usability testing were produced by log analysis, the actual usability testing was conducted along with the think-aloud protocol. The subjects were asked to fill-in the System Usability Scale when the usability testing was completed. As qualitative and quantitative data were obtained using various usability evaluation methods, they were analyzed to understand the usage status and the usability issues of Yang Ming University Library website. Specific improvement suggestions were proposed in the end. The research results indicated that, the overall satisfaction the subjects had toward Yang Ming University Library website was around 60%. The 12 services often used by the subjects included: Service Number, User’s Guide, Library Catalog, Thesis, Audio-visual materials, Monthly New Arrivals, E-book Search, E-journal, University System of Taiwan, Interlibrary Loan, Service Setup Guide and List of Password. The usability issues of Yang Ming University Library website found were: 1. The labeling were difficult to understand; 2. The categories were difficult to differentiate; 3. The page layout was not organized in accordance with the priority order; 4. The font size was too small and the color contrast was not obvious; 5. The labeling were too colorful; 6. The website links were repeated many times and lacked links to essential contents. Based on the research result, five suggestions were proposed: 1. The construction of the website should be designed and planned in concert with the university curriculum; 2. The consistency of the page layout, label names and font design should be enhanced; 3. An internal search engine of the library content should be added; 4. The importance of library user education should be promoted; 5. The usability evaluation of the website should be carried on.

並列關鍵字

Medical school library ； Usability ； System Usability Scale

參考文獻

Ebenezer, C. (2003). Usability evaluation of an NHS library website. Health Information & Libraries Journal, 20(3), 134-142.

Epstein, B. A., Tannery, N. H., Wessel, C. B., Yarger, F., LaDue, J., & Fiorillo, A. B. (2010). Development of a clinical information tool for the electronic medical record: a case study. Journal of the Medical Library Association , 98(3), 223-227.

ISO 9241-11. (1998). Ergonomic requirements for office work with visual display terminals (VDT)s-Part 11 Guidance on usability. Geneva, Switzerland: International Standards Organization.

Nielsen, J. (1993). Usability Engineering. Boston: Academic Press.

Nielsen, J. (1994). Usability inspection methods. New York: Wiley.

國際替代計量

醫學校院圖書館網站可用性之研究-以陽明大學圖書館為例

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