行政機關績效獎金制度對員工服務績效之影響－以某科學性行政機關為例

he Impact of the Administrative Performance Bonus System on Employee Service Performance -- case study of a certain science administrative organization

蔡幸伶(Hsin-ling Tsay)

指導教授 ： 紀俊臣

國立臺灣師範大學/教育學院/政治學研究所在職進修碩士班/碩士(2004年)

摘要

全面實施績效獎金制度是我國行政機關管理上的一項空前創舉，也是一項重大變革，本篇論文之目的在探討行政機關實施績效獎金制度對公務員服務績效之影響，即績效獎金制度之激勵情形。對於某科學性行政機關93年度加入績效獎金制度評量之職員，執行質化與量化之個案研究，藉由研究分析激勵理論及績效管理理論，對照行政機關績效獎金制度之本質、功能及成效，並研究分析可能發生的問題。
本論文之問卷調查部分屬量化性質之研究，以普查方式，對某科學性行政機關參加「行政院暨地方各級行政機關九十三年實施績效獎金計畫」評量之員工，執行認知、態度與行為之調查研究。
本論文之個別訪談部分屬質化性質之研究，訪問某科學性行政機關數個參與實施績效獎金計畫案人員，以了解就其所知行政機關績效獎金制度對員工服務績效之影響，以及其認為各層級目標間如何聯結與該制度之優缺點等。

關鍵字

行政機關績效獎金制度 ； 激勵理論 ； 績效管理理論

並列摘要

The implementation of the Administrative Performance Bonus System is an unprecedented change and important revolution for Taiwan’s administrative agencies. The aim of this thesis is to discuss the impact and status of the administration performance bonus system on employee service performance. This paper includes qualitative and quantitative case studies at certain Executive Yuan agencies, focusing on employees who joined the administrative performance bonus system in 2004. This paper will also study and analyze motivation theory and performance management theory, contrast the nature, function and effects of the administration performance bonus system, and analyze problems that may arise.
For the quantitative portion of this research, a general survey was conducted on employees at a certain science administrative organization. The survey was aimed at all employees who joined this system in 2004, and studied their recognition, attitude, and behavior toward the system.
For the qualitative portion of this research, individual interviews were conducted on several persons participating in this system at a certain science administrative organization. The purpose of these interviews was to understand their thoughts about the system’s impact on employee service performance, how to link objectives at each level, the advantages and disadvantages of the system, and so on.

並列關鍵字

administrative performance bonus syste ； motivation theory ； performance management theory

參考文獻

丁志達（2003），《績效管理》，台北：揚智文化事業股份有限公司。

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Carnevale, A. P. & D. G. Carnevale,（1993）, “Public Administration and the Evolving World of Work”, Public Administration Review , 17（1）, pp.1-14.

Cleveland, J. N. , K. R. Murphy ＆ R. Williams,（1989）, “Multiple Uses of Performance Appraisal ： Prevalence and Correlates”, Journal of Applied Psychology , 74（1）,pp.128-135.