大台北地區汽車技術服務人員教育訓練需求之研究

The Study on the Training demand of Automotive Service Industry Technicians in Taipei Area

韓啟禹(Chi-Yeu Han)

指導教授 ： 宋修德

國立臺灣師範大學/科技學院/工業教育學系/碩士(2006年)

摘要

本研究主要在探討大台北地區汽車技術服務人員教育訓練需求，透過文獻的整理與分析，建立研究架構，並以調查研究法進行研究資料蒐集。
本研究之預試問卷依序進行項目分析及信、效度分析，經修改形成5個構面的正式問卷，並針對大台北地區（北市、台北縣）和泰豐田TOYOTA、中華三菱MITSUBISHI、裕隆日產NISSAN、中華賓士BENZ、寶馬BMW、紳寶SAAB等六大廠牌，23家汽車服務廠，進行分層叢集抽樣調查。共分發問卷531份，回收有效問卷380份，以獨立樣本t考驗、單因子變異數分析及雪費事後比較，對研究假設進行顯著性考驗。
本研究之結果顯示，大台北地區汽車技術服務人員對教育訓練的需求，在5個構面及整體均超過「重要」程度。「裕隆日產」技術服務人員，在「專業知識與技能」的需求高於「中華三菱」；對「人際技巧與態度」的需求高於「BENZ」。年齡或年資較長之汽車技術服務人員，在「師資與教材教法」或「專業知識與技能」的需求，高於年齡或年資較小者。「專科學校」畢業之汽車技術服務人員，在「專業知識與技能」的需求，高於「高中職（含）以下」教育程度；在「個人生涯發展」的需求，則高於「大學（含二技）」教育程度者。「車輛科系」為主修的汽車技術服務人員，在「人際技巧與態度」的需求，高於「非車輛科系」畢業者。「汽車板金、噴漆」部門汽車技術服務人員，在「師資與教材教法」的需求，高於「引擎、傳動、底盤、電系」部門之技術服務人員，反之「引擎、傳動、底盤、電系」部門汽車技術服務人員，在「專業知識與技能」的需求，高於「汽車板金、噴漆」部門之技術服務人員。

關鍵字

汽車服務業 ； 教育訓練 ； 教育訓練需求

並列摘要

The purpose of this research was to investigate training needs for those automotive service technicians in Taipei area. Firstly, the relevant literature was reviewed in order to formulate the research framework. The method of survey was employed to collect data for the research.
After pilot-test, the questionnaire for this research was processed with the item analysis, validation analysis and reliability analysis. Then a formal questionnaire including five factors toward the total technicians’ training needs was revised and conducted. The research samples were selected technicians from 23 automotive service shops whose brands were from Toyota, Mitsubishi, NISSAN, BENZ, BMW to SAAB Motor. 531 questionnaires in total were distributed and 380 useful questionnaires been returned. The independent t-test, one-way analysis of variance (ANOVA) and Scheffe’ method were applied to test the hypotheses of this research.
The results of the data analyses indicate that the automotive service technicians required training in five factors and the total needs are above the level of importance. The level of NISSAN technicians’ training needs in the factor of “professional knowledge and technique” is higher than those of the Mitsubishi technicians, and in the factor of “interpersonal skill and service attitude” NISSAN technicians are higher than that of the BENZ technicians. Senior technicians’ needs for “teacher and teaching methods” and “professional knowledge and skills” reach a higher level than the needs of junior technicians. Technicians with junior college degree have a more desperate need for “professional knowledge and skills” than senior high school graduates, and they require more information in “individual career development” than those who had college diplomas. Technicians majored in automotive relate courses need more training in the field of “interpersonal skills and attitudes” than technicians graduated from other majors. Technicians in auto body repair division require more training in “teacher and teaching methods” than technicians in engine, transmission, chassis, and electronic system divisions. On the other hand, technicians in engine, transmission, chassis, and electronic system divisions need more training in “professional knowledge and skills” than those in auto body repair division.

並列關鍵字

automotive service industry ； training ； training needs