企業人力資源管理角色定位與移轉之研究

A Study of the Role Positioning and Shifting in Corporate Human Resource Management

簡志文(Chih-Wern Chien)

指導教授 ： 蔡錫濤

國立臺灣師範大學/科技學院/工業科技教育學系/碩士(1999年)

摘要

本研究目的在於探討國內企業目前人力資源管理角色移轉情形，有無產業與人力資源組織特性間的差異。研究對象針對國內企業界之人力資源專業人員，以主管為主。研究方法利用問卷調查蒐集資料，分別發出400份問卷，期間共回收有效問卷135份，回收率為33.75%。據以進行實證研究對各項角色構面做完整的呈現，經由因素分析發現國內HR角色可分為三類，分別是策略夥伴、員工關係與行政事務。研究結果如下：
1. HRM在企業主要扮演策略夥伴、員工關係與行政事務之角色；HR部門在企業組織架構定位以行政事務為主，策略夥伴次之。HR服務品質多為中高程度；國內HR角色差距不若國外明顯，但策略夥伴之角色已漸受重視。
2. 在產業特性方面，製造業與服務業在策略夥伴角色上有分歧之現象；不同資本額在員工關係與行政事務之角色上均呈現分歧情形；外資企業扮演策略夥伴角色程度高於合資企業，外資、本國企業扮演員工關係角色程度均高於合資企業。
3. 在人力資源組織特性方面，跨國企業與否、人力資源部門獨立性、人力資源部門人數、人力資源主管層級均對策略夥伴角色有分歧之現象；人力資源部門人數與人力資源部門獨立性則對行政事務角色有分歧之現象。

關鍵字

人力資源管理 ； 角色定位 ； 角色移轉

並列摘要

The purposes of this study were to explore the role positioning and shifting in corporate human resource management (HRM) in Taiwan and to investigate the differences with industries and HR organizations. Data were collected through 400 copies of mailed questionnaire to HR professionals. The findings were drawn from the 135 copies of usable returned questionnaire.
Three HR roles, strategic partner, employee relation and administration were identified based on the result of a factor analysis procedure. The findings of the study are as follows:
1. Corporate HRM functions played the roles of strategic partner, employee relations and administrative ones. HR department in an organization was mainly positioned the role of administration and the role of strategic partner. HR services were most regarded as medium to high qualities. The gap between HR roles in Taiwan was not as clear as that in the United States. The role of strategic partner had seen more importance nowadays.
2. Manufacturing and Service industries were divergent in strategic partner role. Companies with different amount of capital were divergent in employee relationship and administration roles. Joint ventures played a lower level in the role of strategic partner than that of foreign-invested enterprises. Foreign-invested and local-invested enterprises played a higher level in the role of employee relationship than that of joint ventures.
3. Factors of Transnational corporation or not, HR department independence and HR manager level were divergent in role of strategic partner. HR department staff and HR independence were divergent in the role of administration.

並列關鍵字

human resource management ； role positioning ； role shifting

參考文獻

一、中文部份：

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方世榮譯 (民84)，行銷管理學：分析、計畫、執行與控制(Kotler Philip原著)。台北：東華書局。

方妙玲(民86)，組織生命週期與策略性人力資源管理，人力資源發展月刊，120，頁1-6。台北：中華民國企業人力資源發展學會。

李漢雄(民89)，人力資源策略管理。台北：揚智文化。