印前作業的環境隨著科技更新,人們的需要及整體社會環境的變遷,由傳統的手工製作演變至今成為數位化、電腦化的作業型態。在這轉變中,印前相關產業不斷的跟進,調整其經營型態,不外乎想在這充滿競爭的經營市場中,佔有一席之地,並為公司賺取更多的利潤。然而在評估公司是否有績效並達到預定的目標時,最重要是需要有一個評估的項目指標來作為依據,所以本研究嘗試以平衡計分卡中所提及的財務構面、顧客構面、企業內部流程構面以及創新與學習構面這四個構面為研究理論依據,藉由問調調查之研究方法為數位化印前企業經營建立出合適之績效評估指標,期使印前作業相關產業在多變的環境下亦能永續經營。本研究經過研究與討論後所得之研究結果如下: 一、在財務構面上共整理出3個因素以及9個指標,以作為當在進行財務方面之績效評估時可參考用之指標。 二、在顧客構面共整理出2個因素以及6個指標以作為績效評估指標,以作為當進行顧客方面績效評估時可參考用之指標。 三、在企業內部流程構面方面共整理出2個因素以及11個指標,以作為當進行企業內部流程方面之績效評估時可參考用之指標。 四、在創新與學習構面則共整理出4個因素及16個指標,以作為當進行創新與學習方面的績效評估時可參考用之指標。 五、數位化印前企業未來之研究與發展方向為往印前上游發展,涵蓋了編輯設計相關範疇為優先。
With the improvement of technology, and also with the change of people’s needs and the change of the whole environment, the environmental type of the prepress enterprises develop from a manual one into a digitalized, computerized one. Within these changes, the prepress enterprises keep adjusting their business types. What they want is both to take a place in the business market full of keen competition and to make more profits for their own companies. However, while evaluating whether a company reaches its goals in business performance, we need some evaluation indicators. This research tries to construct some proper indicators for evaluating the business performance of the prepress enterprises by considering the aspects mentioned in the balanced scorecard— the financial aspect, the customer aspect, the business internal process aspect, and the innovation and learning aspect. The goal is to help the prepress enterprises be able to keep operating in good condition under the changing circumstances. The following are the results of the research: 1.In the financial aspect, there are three factors and nine indicators for evaluating the business performance. 2.In the customer aspect, there are two factors and six indicators for evaluating the business performance. 3.In the business internal process aspect, there are two factors and eleven indicators for evaluating the business performance. 4.In the innovation and learning aspect, there are four factors and sixteen indicators for evaluating the business performance. 5.The priority in the future digital prepress enterprise research and development is to include the relative fields such as editing and designing.