本研究主要在研究導入電子採購的成功關鍵因素。程序上以搜集國內外相關文獻為主。分析及整合文獻後將導入電子採購與成功關鍵因素做出矩陣模型,運用次級資料聯集的方法進行分析與歸納,編製出「導入電子採購成功關鍵因素調查問卷」。藉由九名專家的參與,徵詢專家意見的意見,借由一致性分析,對成功關鍵因素取得們對指標之共識,界定出導入電子採購的成功關鍵因素,包含四個主構面、十三個項目。再利用層級分析法之研究,歸納出主要的成功關鍵因素。 研究結果經過一致性的檢定分析,發現「管理階層的支持」是導入電子採購成功關鍵要素最重要的構面,權重比例值達36.87%;主要成功關鍵因素以前三項「主管強勢支持」、「瞭解企業供應鏈中的供應商」、「持續與相關人員溝通」最為重要,佔整體權重分配之56.66%,第四至第六順位為:「有足夠的IT能力支援」、「供應商的配合程度」、「持續訓練」,佔整體權重分配之28.2%,前六順位總共佔84.86%。本研究結論以此做為「導入電子採購」關鍵的成功要素指標。
This study is to identify the critical success factors (CSF) in implementing electronic procurement (e-Procurement) by reviewing international literature; accordingly, to build a matrix model for e-Procurement and CSF. Then, I developed a questionnaire named “the CSF in introducing e-Procurement” base on the literature. To validate the questionnaire, I invited 9 procurement experts to poll to get a clear picture of their thoughts of the identified CSFs. In this phase, there were four dimensions with 13 indicators be identified. Subsequently, I used the Analytical Hierarchy Process to prioritize the importance of the 13 indicators and weight the CSFs. Based on findings in the study, the dimension of “Management’s Support and Commitment” was the most imperative and weighted 36.87% among the 4 dimensions. The top three CSFs were “Management’s Strong Support and Endorsement”, “Understand Supplier’s Role in the Supply Chain”, and “Continuous Communication”, which is about 56.66% close to half of the total weight. Followed by “Adequate IT Capability to Support the System”, “Suppliers’ Cooperation”, and “Continuous Training”, totaled 28.2%. The first seven indicators were weighted 84.86%.We conclude that indicators are the key CSF of implementing e-Procurement.