本研究從「合署辦公的公私協力」模式來探討臺北市「高風險家庭服務方案」之運作成效,回溯政策發展與重要背景過程,分析五年來初步工作成效,並訪談公私部門社工、專家學者、社區公民,將結果相互印證及分析。主要研究目的在探討公私協力之意涵及臺北市高風險家庭服務方案採「合署辦公的公私協力」模式運作之內涵與預期的潛在價值,另以有效監督管理機制,找出影響協力綜效因素和協力下的合超效應,提出高風險家庭服務方案的研究論述觀點與適當建議。 經透過公私協力及高風險家庭相關理論與文獻檢視,歸納出相關研究焦點,並建構出研究架構,將所探討問題歸為開放式問題,採用質性研究-文獻分析法、深度訪問法。研究之內容旨在瞭解「高風險家庭服務方案」的實施現況;探討其相關利害關係人的訴求、關切議題、合作的共識;並就公私部門合作面向探討目前高風險家庭輔導在政策面、執行面所遭遇的困難與因應之道,進而分析與歸納出對於高風險家庭輔導政策之調整與建議。 依據訪談結果,獲致多項結論與建議為:公私部門協力模式近五年越趨穩定,合作模式也越來越清楚,合署辦公有利於公共組織強化導引性功能,接合私部門服務傳送,構成夥伴關係的里程碑。公私部門之夥伴關係若未能相互溝通、尊重、學習,並各自擁有自主空間,則不易形成真實關係。私部門需承擔社會責任並自負盈虧,且資源依賴而造成其自主性不足。公私部門合作之課責及監督管理宛如賽局,並非如常人想像得像那麼簡單。社區公民參與及公私夥伴的分工及角色課題仍有待進一步的釐清。外在環境的資源網絡仍有不足,以致影響公私協力成效 。
The study uses “Co-agency Public-Private Partnership Model” to explore the performance of “High-Risk Family Service Program of Taipei City”; to retrace the program’s policy development and important background; to analyze the program’s preliminary effect in these five years; and to interview social workers of public and private sectors, experts, scholars and community’s citizens for proving and analyzing the outcomes. The main purposes of this study are exploring the intent of public-private partnership and the contents and anticipated potential value of adopting “co-agency of public-private partnership model” for “high-risk family service program of Taipei City”. Moreover, use effective monitor mechanism to find out the synergy and ingredients of collaboration. Finally, offer adequate suggestions for the high-risk family service program. Through viewing relevant theories and documents of public-private partnership and high-risk family, the thesis induces the study focus and builds the study frame, and then adopts Qualitative Study-Document Analysis Method and In-depth Interview Method. The study means to understand the current condition of implementing the high-risk family service program; to explore the demands, concern issues and cooperation consensuses of interested parties; to explore the difficulties and solutions which the public and private sectors encounter in the policy and implementation of assisting high-risk families; furthermore to analyze and induce the adjustments and suggestions of assisting high-risk families. According to the interview outcomes, several conclusions and suggestions have been achieved as follows: the public-private partnership mode performs more and more stably and clearly in these five years; co-agency benefits public organization for intensifying guiding function and connecting private sector’s service delivery; it’s hard to form real relationship if public and private sectors can’t respect, communicate with, learn from each other and have their own autonomy; the private sectors need to bear social responsibility, profits or losses; relying on outside resources lead the private sectors to insufficient autonomy, The public- private collaboration is like a game theory in accountability and supervision. It remains a further clarification for community’s civic engagement and the division of labor between the public and private sectors.
為了持續優化網站功能與使用者體驗,本網站將Cookies分析技術用於網站營運、分析和個人化服務之目的。
若您繼續瀏覽本網站,即表示您同意本網站使用Cookies。