臺北市戶政事務所印鑑證明制度執行與變革可行性研究

Study on Implementation and Change of the Seal Certification System of Household Registration Offices in Taipei City

陳嘉淯(Chen Chia-Yu)

指導教授 ： 呂育誠

國立臺北大學/公共事務學院/公共行政暨政策學系碩士在職專班/碩士(2015年)

摘要

本研究以文獻分析法蒐集相關資料確定研究架構，並透過深度訪談法瞭解印鑑證明核發機關與需用機關對於印鑑證明制度執行與變革相關意見及看法。首先分析現行法令規範及印鑑證明替代措施等制度規範面對戶政機關核發印鑑證明作業影響；其次以「工作再設計」理論探討執行層面中社會系統與技術系統因素對印鑑證明制度執行與變革，乃至戶籍人員日常業務的影響，再從「制度面」與「管理面」提出臺北市戶政事務所印鑑證明制度執行與變革及未來提升服務品質業務時可參採之策略建議。
本研究政策建議如下：
一、印鑑證明主管機關應推動方向
(一)提高戶政機關核發印鑑證明之法律位階。
(二)強化印鑑證明防偽機制。
(三)比照謄本減量作法，降低印鑑證明申請。　　　　　　　　　　　　　　　　　　　　　　　　 　　　　　　　　　　
(四)開放印鑑證明需用機關連結戶役政資訊系統。
(五)結合自然人憑證發展電子印鑑制度。
(六)其他相關作為：1.提高印鑑證明規費、2.改善印鑑證明紙質。
二、印鑑證明核發機關應推動方向
(一)有關強化印鑑證明核發機制：1.增加簽名式樣印鑑證明核發模式、2.學習其他行業簽名筆跡核對經驗建立簽名與蓋章併存之印鑑模式、3.雙重
稽核確認機制建立印鑑資料數位化系統、4.落實案例通報機制、5.善用科技協助辨識。
(二)加強宣導印鑑證明替代措施：1.利用各機關網站廣為宣導、2. 臨櫃作業強化宣導。
三、印鑑證明需用機關應推動方向
(一)主動建立身分查核機制。
(二)強化印鑑證明替代措施事宜：1.推動地政士強制保險落實地政士簽證制度、2.地政機關加強受理土地登記印鑑制度、3.以簽名取代蓋用印章提
高多重辨識機制。
關鍵字：印鑑證明、替代措施、工作再設計

關鍵字

工作再設計 ； 替代措施 ； 印鑑證明

並列摘要

This study conducts document analysis on relevant data to establish the research framework, and then conducts in-depth interviews to understand the opinions and views of seal certification issuing and using institutions on the implementation and change of the seal certification system. The effects of current laws and regulations, as well as alternative measures for seal certification, on seal certification issuance operations of household registration offices are first analyzed. The theory of “job redesign” is then used to examine the effects of social system and technology systems on the implementation and change of the seal certification system, and further the daily operations of household registration personnel. Finally, this study recommends “system-related” and “management-related” strategies to household registration offices in Taipei City for implementing and changing the seal certification system, and also for improving their service quality.
Recommendations of this study are as follows:
I.Directions for the competent authority of seal certification
1.Raise the legal status of seal certifications issued by household registration offices.
2.Strengthen the anti-forgery mechanism of seal certification.
3.Implement the same measures for reducing household registration transcripts to reduce the number of seal
ertification applications.
4.Provide access to the household registration information system to institutions that use seal certification.
5.Develop an electronic seal system integrated with the Citizen Digital Certificate.
6.Other measures: 1. Raise the fee for seal certification, 2. Improve the paper quality of seal certification.
II.Directions for seal certification issuing institutions
1.Reinforce the seal certification issuance mechanism:(1) Add a seal certification issuance model for signatures, (2) Establish a seal certification model that allows both signature and seal based on signature verification experiences of other industries, (3) Establish a digital database for seal data with a dual verification
system, (4) Implement a case reporting system, (5) Utilize technology to assist with identification.
2.Promote alternate measures for seal certification: (1) Promote the measures on government websites, (2) Promote measures at service counters.
III.Directions for institutions using seal certification
1.Actively establish an identity verification mechanism.
2.Strengthen alternative measures for seal certification: (1) Implement mandatory insurance for land administration agents and a land administration agent licensing system, (2) Land administration agencies strengthen the seal certification system for land registration, (3) Replace seals with signatures to strengthen identification mechanisms.

Keywords: Seal Certification, Alternative Measure, Job Redesign

並列關鍵字

Alternative Measure ； Seal Certification ； Job Redesign

參考文獻

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