桃園市免費公車委外經營策略之研究---以代理人理論的觀點

Research on outsourcing of the Taoyuan City Free Civilian Bus：Agency Theory perspective

劉潔嬪(CHIEH-PING LIU)

指導教授 ： 呂育誠

國立臺北大學/公共事務學院/公共行政暨政策學系/碩士(2013年)

摘要

本論文係以桃園市免費公車為研究個案，針對參與者(委託人-桃園市公所、代理人-桃園客運)及契約(桃園市免費公車委託營運契約)為研究主體，來進行委外經營策略之研究，並提出相關政策建議。
在第一章中，本文整理了桃園縣免費公車政策目前實施現況，發現免費公車政策研究上的不足，以及對免費公車政策進行探究的重要性。基此，於第二章中，筆者整理、分析「委外經營」、「代理人理論」與「免費公車」歷年研究成果。第三章則開始對個案做更深入的說明，從締約雙方的執行、履約現況進行說明，及探討歷年契約書、評鑑報告等文獻資料。本論文係以質化研究為主，在第四章透過半結構式的「深度訪談法」作為資料蒐集的方式，以瞭解免費公車政策在執行過程中雙方參與者的角色認知、權利義務及對契約執行的情形。
本文之研究發現係從兩個面向來呈現：壹、「締約雙方角色」，貳、「契約履行」，內容裡面陳述締約雙方角色、契約研究與委外問題(代理問題)的差異分析。策略建議則包括免費公車政策之檢討，政府機關委外經營過程中應該注意的條件、要素，並提供桃園縣政府升格後與業者桃園客運的建議事項。

關鍵字

委外經營政策 ； 代理人理論 ； 免費公車

並列摘要

This thesis is based on the Taoyuan City Free Civilian Bus case study, because in this case between two parties which reveal great deference in the realm of professions and goals. Taoyuan City Social Affairs section, one of government agencies, is mainly responsible for social welfare-related businesses、and administrative works. There was none of the professional background in the transport sector. The policy in practicing purpose is for advances. With professional competence in traffic, Taoyuan Bus Company, Ltd. which is primarily responsible for passengers services in Taoyuan area, is commissioned and assisted the programs and authorized Bus Transportation. Taoyuan Bus Company, Ltd. is an enterprise management. Indeed the goal of maximizing profits is required. Are there any agency problems between each other and the cognition of the roles? How to create the interests among government, proprietor and civilians is the exploration of this study.
The study of subject is to the participants (principal - Taoyuan City Hall, agent - Taoyuan Bus Company, Ltd.) and contract (the Taoyuan City Free Civilian Bus entrusted operation contract) for outsourcing management strategies, and make relevant policy recommendations.
Here organize the Taoyuan City Free Civilian Bus status of implementation of the policy found the lack of Free Bus policy study and the importance of Free Bus in researching. Based on this condition in the second chapter I collate, analyze "Outsourcing ", "Agency Theory" and "Free Bus" on achievements over the years. The third chapter starts manage a depth of description of the case. According to the implementation and compliance of contracting parties have been illustrating, and explore the contract, evaluation reports and other documentation through several years. This thesis is mainly based on qualitative research. In the fourth chapter through semi-structured “depth interviews” as the data collection method. In process to understand the process implementation of Free Civilian Bus, the role of acknowledgement of both two parties and the circumstances of rights and obligations on contract is enforced.
The results of this case there is no agency problem between the contracting parties. The Taoyuan City Free Civilian Bus outsourcing management policies and practices are indeed feasible. There are two parts are revealed in study：I, “the party role”, II, “contract fulfillment”. The contents also include the role of the contracting parties, contract research and outsourcing issues (agency problems) variance analysis. Policy recommendation just for Free Civilian Bus policy position and to the government agencies operating in the outsourcing process should pay attention to the conditions. After upgrading the Taoyuan County Government and Taoyuan Bus Company, Ltd. the recommendations must be noted.

並列關鍵字

Outsourcing ； Agency Theory ； Free Bus

參考文獻

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