資訊科技的時代,企業資源規劃 (ERP) 已成為企業核心競爭力之一。企業的 ERP主要是透過知識管理中的知識移轉機制將內隱的企業營運知識外顯化的結果。ERP 在導入上線後,為因應外在環境、營業流程的改變,必須修改加以配合,以維持 ERP 長期使用成效。 本研究主要以知識管理為理論基礎,探討知識來源方與接收方之間,如何透過雙方知識移轉機制維護 ERP。以需求單位為營運流程知識來源方,資訊單位為知識接收方,將知識移轉機制與資訊系統維護流程加以整合。建立資訊系統維護整合概念圖,並運用知識移轉機制,提昇資訊系統轉換成效。 資料來源為 3C 流通產業某公司內部人員問卷,需求單位48份以及資訊單位18份,透過個案分析與問卷描述性統計,達到下列研究目的並提出相關的命題: 1. 建立 ERP 維護流程概念,分為下列四步驟:(1) 提出系統修改需求單 (2) 建立系統雛型 (3) 撰寫系統文件 (4) 修正資訊系統。 2. 探討資訊系統維護過程知識移轉機制的影響。 2-1. 命題一:知識來源方因素 (高階主管支持、知識分享程度、資訊化) 對知識移轉機制有影響。 2-2. 命題二:知識接收方因素 (高階主管支持、跨部門協調、營運流程瞭解) 對知識移轉機制有影響。 3. 探討知識移轉機制對資訊系統轉換成效的影響。 命題三:知識移轉機制因素 (關係品質、共同理解、知識內化形成、資訊系統功能完整) 對資訊系統轉換成效有影響。
In the era of information explosion, Enterprise Resource Planning Systems (ERP) has become one of the priorities in the firm’s competitiveness. The firm’s business processes through the information systems transfer have become externalized ERP. The firm’s ERP will be modified to accomplish the changes of business environment and business processes in order to establish the long term ERP performance. Based on the knowledge management framework, this study used knowledge transfer mechanisms to study the ERP systems maintenance. The information system requirement from the firm’s sales department is the source of knowledge. The firm’s information technology department is the receiver of knowledge. Utilizing the knowledge transfer and the integration of the maintenance processes, we can improve the effectiveness of information system conversion. Data was collected from the source and the receiver departments. The 48 samples were from the requirement department and 18 samples were from the information technology department to obtain the following research conclusions and propositions: 1. To establish ERP integration and maintenance process including knowledge management framework. 2. To investigate the impact of the information system maintenance processes on the knowledge transfer mechanisms. 2-1. Propositions I: The source’s knowledge factors affects the knowledge transfer mechanisms. 2-2. Propositions II: The receiver’s knowledge factors affects the knowledge transfer mechanisms. 3. To investigate the impact of the knowledge transfer mechanisms on the effectiveness of information systems conversion. Propositions III: The factors of knowledge transfer mechanisms affects the effectiveness information systems conversion.
為了持續優化網站功能與使用者體驗,本網站將Cookies分析技術用於網站營運、分析和個人化服務之目的。
若您繼續瀏覽本網站,即表示您同意本網站使用Cookies。