網路化訓練成效前因及對工作績效之影響

The antecedents and outcomes of web-based training effectiveness

張佑崇(Yu-Chung Chang)

指導教授 ： 施佳玫

崑山科技大學/商業管理學院/企業管理研究所/碩士(2007年)

https://doi.org/10.6828/KSU.2007.00026

摘要

目前，國內網路化訓練相關的研究，偏向於探討企業導入網路化訓練的模式與程序、課程內容、企業導入網路化訓練的概況、考量因素與關鍵成功因素。而過去文獻中少有探討與網路化訓練成效對員工工作績效之影響。但網路化訓練的成效一直都是企業所關注的焦點，網路化訓練的成效良窳並非由單一因素或構面所造成，故本研究將探討個人學習、組織學習、高階主管支持對網路化訓練成效的影響。人才是企業的決勝關鍵，如何使網路化訓練成本效益提高，進而達到訓練之成效，也正是本研究最大之目的。期望透過本研究所得之成果，將可對已導入或者計劃導入之企業組織，及未來對網路化訓練相關的學術研究者，具有參考價值，故此為本研究之動機。

本研究主要探討企業員工網路化訓練成效前因及對員工工作績效之影響，並以企業內有實際參與網路化訓練的 239 位員工為研究樣本進行問卷調查。複迴歸分析結果顯示，組織學習導向對網路化訓練成效的影響未達顯著水準；而高階主管支持及員工自我導向學習對員工網路化訓練成效皆有顯著正向影響；網路化訓練成效對工作 績效有顯著正向影響；整體而言，網路化訓練成效良好與否，將有賴於企業高階主管支持及員工自我導向學習度，網路化訓練成效對工作績效亦有顯著影響。最後研究者依據實證結果，提出具體建議，以供已導入或者計劃導入之企業組織高階主管及人力資源部門參考，並提出後續研究的建議。

關鍵字

網路化訓練成效 ； 自我導向學習 ； 組織學習導向 ； 高階主管支持 ； 工作績效

並列摘要

According to the researches regarding domestic Web-based training (WBT), most of them tend to discuss how the enterprises bring the mode and progress of WBT into the companies, what’s the condition of the actual training, what factors and key points lead it to success. In the past, few research discussed the effects that how the WBT training outcomes influence the employees’ performance. However, the enterprises had always focused on the WBT training results caused not only by one factor. Therefore, this research will discuss the influences about self-directed learning, organizational learning, and top management support influence the WBT effects. Human Resources are the essential part in a company. The purpose of this research is to find out the way how to increase the WBT cost effectiveness and then to reach the training outcomes. Through this research, we hope that some WBT researchers and corporations that are planning or carrying out the WBT training could get some useful information. Also, that is the motivation of this research.

The research to discuss the antecedents and outcomes of WBT training effectiveness. Conducting a survey from 239 employees, they are actually participated the WBT training course. The multiple-regression-analysis indicated that the organizational-directed learning non-significant correlation to results. At the same times, self-directed learning and top management support has significant positive correlation to the training outcomes. To the whole, the outcomes of the WBT training will depend on the degree of self-directed learning and top management support of the company. WBT training results also obviously influenced the employees’ performance. According to the evidences, we give some concrete suggestions for some researchers and companies who were dealing with WBT training. Also, we give suggestions of further researches of WBT training.

並列關鍵字

organizational-directed learning ； top management support ； web-based training effectiveness ； self-directed learning ； job performance

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