企業資訊整合活動問題與對策-個案研究觀點

Problems and Solutions of Information Integration Activities- A Case Study Perspective

張紘綸(Hung-Lun Chang)

指導教授 ： 簡德金

國立虎尾科技大學/管理學院/資訊管理系碩士班/碩士(2017年)

摘要

企業受到需求驟變、策略不明、技術躍進、經驗不足等因素影響，導致資訊系統多樣化且難以整合。不少學者雖為此提出資訊整合架構、理論與建議，卻因缺乏考慮內部營運與專案運作機制，且無完整資訊整合活動架構，致使成果過於概念性與原則性，而使企業無法獲得預期效益。
為此，本研究(1)先透過文獻探討與質性訪談法，選用「資訊整合活動關鍵成功因素架構表」，以具體呈現資訊整合專案活動之執行架構與項目(因素)；(2)基於個案研究訪談法，闡述台灣知名素食集團之資訊整合活動過程中的得失；針對個案公司，(3)依CREATER模式，分析「架構表」之各活動程序項目(因素)，以呈現可能問題與解決方案；(4)透析「組織運作面」之「專案活動模式」與「解決方案面」之「重要度差異」；(5)闡述本研究成果之管理意涵與價值貢獻。相信，本研究成果可有效結合實務應用與學術價值，並可協助企業提升資訊整合活動之成功可能性。

關鍵字

資訊整合活動 ； 質性訪談法 ； 個案研究 ； CREATER模式 ； 專案活動模式

並列摘要

Influencing by the factors of sudden change of demand, unknown strategy, advancing technology and insufficient experience, enterprise’s information systems are lead to diversification and difficult integration. Although quite a few scholars thus proposed information integration frameworks, theories and suggestions, the lack consideration on internal operations, project operation mechanism and no complete information integration activity structure has resulted in too conceptual and principle outcome, leaving enterprise’s failure in getting the expected benefits.
In this respect, this study (1) through the literatures and qualitative interview methods, selects “the Key Success Factors of Information Integration Activity Structure”, to specifically emerge the implementation structure and items/factors of information integration project activities; (2) base on case study interview, explains the gains and losses of the information integration activities procedures for a famous vegetarian group in Taiwan; (3) according to the CREATER model, analyzes each activity procedure items/factors on the “structure table” to emerge possible problems and solutions; (4) dialysis the “project activity model” of “organization operation surface” and the “importance difference” of “solution surface”; (5) elaborates the management implications and contributions of the research results. It is believed that the results of this study can effectively combine practical application with academic value. It also helps enterprises to enhance the possibilities of success on information integration activities.

並列關鍵字

Information Integration Activities ； Qualitative Interview Methods ； Case Study ； CREATER Model ； Project Activity Model

參考文獻

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