主管與部屬交換關係品質、心理賦能對員工工作滿足之影響─內外控人格干擾效果之探討

Effects of Leader-Member Exchange and Psychological Empowerment on Job Satisfaction---Investigating the Mediation of Locus of Control

張雲玫(Yun-mei Chang)

指導教授 ： 陳春希

國立中央大學/管理學院/企業管理學系碩士在職專班/碩士(2007年)

摘要

本研究以高科技產業中之研究發展人員為研究樣本，探討主管與部屬間的交換關係品質對於提升員工授權賦能的感受與工作滿足之影響。其中並加入內外控人格變項，以進一步探究人格特質對於其影響之干擾作用。研究結果發現主管與部屬間的交換關係品質會影響員工心理賦能的程度，擁有高品質的主管與部屬交換關係可以正面提升員工心理賦能的程度。而員工心理賦能程度的提升，可進一步促進其工作滿足。本研究亦證實員工的內外控人格特質會干擾心理賦能對工作滿足的影響，內控人格特質越強者，其工作滿足較高；外控人格特質越強者，其工作滿足則越低。

關鍵字

主管與部屬交換關係品質 ； 工作滿足 ； 內外控人格 ； 心理賦能

並列摘要

With the samples from the high-tech industries, the purpose of this study is to investigate the relationships among leader-member exchange (LMX), psychological empowerment and employees’ job satisfaction. The variable of locus of control is included as a moderating variable in order to better understand its moderating effect on the relationships between psychological empowerment and job satisfaction. It is found that leader-member exchange has a positive effect on employees’ psychological empowerment. Psychological empowerment has a positive effect on employees’ job satisfaction. It is also found that employees’ locus of control has a moderating effect on the relationship between psychological empowerment and job satisfaction. Employees with internal control are found to have a higher job satisfaction than their counterparts with external control.

並列關鍵字

job satisfaction ； locus of control ； leader-member exchange (LMX) ； psychological empowerment

參考文獻

經濟部技術處編印(1998) 經濟部產業技術白皮書1997。

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