探討在後ERP建置時期影響員工知識分享的因素

Factors Affecting Employees’ Knowledge Sharing in ERP Post-Implementation Stage

呂紅生(Hung-Sheng Lu)

指導教授 ： 周惠文

國立中央大學/管理學院/資訊管理學系/碩士(2007年)

摘要

知識分享一直以來是企業獲得競爭優勢的一個主要因素，ERP的導入也對企業的營運造成相當大的影響，而本研究企圖探討在後ERP建置時期，影響員工知識分享的因素。從過去的研究結果顯示，社會資本對於員工的知識分享有顯著的影響，同時，在知識分享的過程中，內、外在動機也扮演了一個重要的角色，除此之外，在一些研究也發現自我效能有助於知識分享的提昇。然而許多文獻雖對知識分享進行探究，但鮮少針對後ERP建置時期進行研究，且在知識分享的探討中，也少有將教育訓練列入考量，而教育訓練卻是在建置ERP時扮演了一個重要的角色。因此本研究將針對後ERP建置時期進行研究，探討影響該時期知識分享的因素。研究結果顯示，內部動機、社會資本及自我效能三者對於知識分享都有直接的正向影響，外部動機透過內部動機的中介來影響知識的分享，教育訓練則經由自我效能來影響知識的分享。因此企業在後ERP建置時期應注重上述五項影響員工知識分享的因素，提昇組織的知識分享，以持續維持企業的競爭優勢。

關鍵字

企業資源規劃 ； 知識分享 ； 社會資本 ； 內部動機 ； 外部動機 ； 教育訓練 ； 自我效能

並列摘要

Knowledge sharing has been identified as one of the most important factors to help enterprises gain advantages and ERP (Enterprise Resource Planning) has also played an important role in enterprise operational management. This study wants to discover what factors will affect knowledge sharing between employees in the post implementation stage of ERP. From the findings of previous researches, social capital has a positive effect to the knowledge sharing. During knowledge sharing process, intrinsic motivation, extrinsic motivation, and self-efficacy are also playing important roles. Although many literatures concentrate on knowledge sharing, few of them are focusing on the post implementation stage. Training has been pointed out as a critical factor in implementing ERP which have been discussed in few knowledge sharing researches. This study will focus on what factors will affect knowledge sharing in the post implementation stage of ERP. The results show that social capital, intrinsic motivation, and self-efficacy all have direct impacts on knowledge sharing. Extrinsic motivation can affect knowledge sharing via intrinsic motivation, and training affects knowledge sharing via self-efficacy. Consequently, enterprises should pay attention to these factors in order to enhance knowledge sharing between employees and to gain competitive advantages.

並列關鍵字

social capital ； knowledge sharing ； ERP ； intrinsic mot ； training ； self-efficacy

參考文獻

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