建構整體流程導向的ERP數位學習平台-以HLA模擬SAP採購流程為例

Construct the Whole Process Oriented ERP E-Learning Platform-Using HLA to Simulate SAP’s Procurement Process

邱俊皓(Chun-Hao Chiu)

指導教授 ： 何靖遠

國立中央大學/管理學院/資訊管理學系/碩士(2007年)

摘要

ERP的使用者訓練在系統上線後，沒有受到應有的重視，且請顧問公司的花費過高，有訓練不足的情況。一般組織只強調使用者對於系統操作的熟練度，但ERP系統具有整合功能模組的特性，應傳遞整體流程的概念；整體流程概念表示使用者知道流程中較全面的商業邏輯，而非侷限於自己所負責的狹隘工作。知道自己在流程中的角色，與上、下游流程間的影響，才能在使用上發揮ERP系統整合的功能。
ERP系統以特有的結構達成整合企業各功能的目的，使用者要了解ERP整體流程知識中的商業邏輯，必須了解包含資料主檔與文件流為基礎的ERP系統功能結構所代表的商業意涵，才能逐步形成整體流程的思維能力，本篇分析了資料主檔與文件流等ERP系統資料如何形成整體流程概念的基礎知識，以及如何用一個數位學習平台來傳遞這些知識。
高階模擬架構為模擬系統的標準，可建立多人即時互動的學習系統。本篇目的在以高階模擬架構為基礎來建構一個數位學習的模擬平台，系統以SAP採購流程為例，由SAP系統驅動學習平台操作，呈現整體流程基礎知識並讓使用者在重複的操作中了解流程間的影響，進而培養以整體流程概念進行操作的能力。使得ERP系統上線後的使用者訓練在符合成本效益下，傳遞ERP系統的整體流程概念給使用者。

關鍵字

終端使用者訓練 ； 數位學習 ； 企業資源規劃 ； 高階模擬架構 ； 整體流程

並列摘要

After the ERP system go-live, end-user training turns into insufficient. This is because the manager doesn’t pay much attention to it and the cost of consulting service is so high. Organizations usually think highly of the users’ ability to operate the system proficiency. But ERP systems are integrated-based. We must communicate the whole process concept to the end-user. Employees with the whole process concept understand broaden business logic in process, not only limit in self work areas. Than the users know the roles they played in the process and inter-process effects. So they can process the ERP system in an integrated way to realize better functionality of it.
ERP systems realize the enterprise functional integration with a particular structure. To acquire the whole process knowledge, the users must understand the business meaning of the master data and document flow which form the basic system functional architecture. And they can obtain the whole process thinking ability progressively. This paper analyzed how the master data and document flow form the basis of the whole process concept and how to communicate this knowledge in an e-learning platform.
HLA (High Level Architecture) is a standard of simulation system. We can build a multi-user real-time learning system under it. The purpose of this research is to construct an E-learning platform of ERP with HLA. It presents the based knowledge of the whole process and let the user operate the system repeatedly to know the effect every process makes. So the users can operate the system with whole process concept. It makes the end user training after system go-live more efficiency in cost-based concern and transmits the whole process concept to the end user.

並列關鍵字

E-Learning ； ERP ； End-User Training ； High Level Architecture ； Whole Process

參考文獻

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